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Service Performance Manager

1 month ago

Corsham, Wiltshire, United Kingdom Babcock International Group Full time

Job Title: Service Performance Manager

At Babcock, we're working to create a safe and secure world, together. As a Service Performance Manager, you'll play a key role in ensuring the delivery of high-quality services.

The Role

As a Service Performance Manager, you'll be responsible for managing performance processes, including problem management, risk management, and continuous improvement. You'll support Service Delivery to ensure on-time, on-cost, and on-quality delivery of services.

Key Responsibilities

  • Deliver effective performance management for Service Delivery, engaging management in the reporting dialogue.
  • Provide advice and support to moderate conflict, resolve challenges, and ensure deliverables.
  • Ensure performance management compliance against governance, directives, and international standards.
  • Manage improvement projects across Service Delivery.

Requirements

  • Knowledge of ISO requirements, including ISO, ISO, and ISO.
  • Experience of risk and problem management.
  • Experience of developing performance management metrics, baseline, and trends, and reporting structure.
  • Understanding of commercial and/or satellite communications (advantageous).

Qualifications

  • ITIL Practitioner V3 or V4.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What We Offer

  • Generous holiday allowance.
  • Matched contribution pension scheme, with life assurance.
  • Employee share scheme.
  • Employee shopping savings portal.
  • Payment of Professional Fees.
  • Reservists in the armed forces receive 10-days special paid leave.
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
  • 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.