IT Service Management Specialist
4 weeks ago
At ENGINEERINGUK, we are seeking an IT Service Management Specialist to join our team on a 5-month contract based in the UK. The successful candidate will be responsible for improving Problem and Event Management processes through analysis and investigation of process effectiveness.
The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence. As an IT Service Management Specialist, you will be working closely with the MOD to develop options for future-proofed Foundry IT Service Management operating models.
The ideal candidate will have a good understanding of cloud-based technologies, IT Service Management / ITIL understanding, and data analysis skills. They will also have experience working in Agile Delivery and hold an ITIL v4 Foundation certificate.
Key responsibilities will include:
- Improving transparency of reporting and dependency, enhancing reporting of service management compliance, service level objectives, and performance metrics.
- Improving stakeholder engagement and coordination associated with practice and process compliance.
- Improving information coordination and communication within Foundry and across broader defence.
Please note that this role requires SC Clearance and can only be worked within the UK.
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