Service Delivery Manager

1 month ago


Corsham, Wiltshire, United Kingdom Yolk Recruitment Ltd Full time

Service Delivery Manager Opportunity

Yolk Recruitment Ltd is seeking a skilled Service Delivery Manager to join their team on a contract basis. The successful candidate will be responsible for managing service delivery processes and procedures, ensuring timely delivery of service proposals, and maintaining customer satisfaction.

Key Responsibilities:

  1. Develop and implement service delivery strategies to meet customer needs.
  2. Manage service delivery teams to ensure efficient and effective delivery of services.
  3. Coordinate commercial, financial, and technical inputs to service proposals.
  4. Ensure service level targets are met and customer satisfaction is maintained.
  5. Represent the service delivery team at meetings and workshops.

Requirements:

  1. IT Service Management certification, such as ITIL Foundation.
  2. Project Management certification, such as APM Project Fundamentals Qualification.
  3. Bid Management experience, including Shipley bid management techniques.
  4. Excellent communication and organizational skills.

About Yolk Recruitment Ltd:

Yolk Recruitment Ltd is a leading recruitment agency specializing in IT and business services. We are committed to providing exceptional service to our clients and candidates.



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