Senior Service Delivery Manager
1 month ago
**Job Summary**
We are seeking a highly skilled Service Delivery Manager to oversee the successful execution of our clients' PKI managed solutions. The ideal candidate will have a strong understanding of ITSM practices and experience in project management.
**Key Responsibilities:**
- Ensure the smooth and successful execution of managed services
- Manage service performance and identify areas for improvement
- Adhere to all managed service processes
- Support ticket resolution
**Requirements:**
- ITIL Foundation or above
- Strong grasp of ITSM practices
- Experience and certifications in project management (e.g. Prince2, PMP)
- Extensive experience with Microsoft Office
- Excellent communication, leadership, and stakeholder management skills
- Financial management experience
**About iO Associates:**
iO Associates is a leading provider of managed services. We are committed to delivering high-quality solutions that meet our clients' needs.
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