Senior Service Delivery Manager

1 month ago


Corsham, Wiltshire, United Kingdom iO Associates Full time

**Job Summary**

We are seeking a highly skilled Service Delivery Manager to oversee the successful execution of our clients' PKI managed solutions. The ideal candidate will have a strong understanding of ITSM practices and experience in project management.

**Key Responsibilities:**

  • Ensure the smooth and successful execution of managed services
  • Manage service performance and identify areas for improvement
  • Adhere to all managed service processes
  • Support ticket resolution

**Requirements:**

  • ITIL Foundation or above
  • Strong grasp of ITSM practices
  • Experience and certifications in project management (e.g. Prince2, PMP)
  • Extensive experience with Microsoft Office
  • Excellent communication, leadership, and stakeholder management skills
  • Financial management experience

**About iO Associates:**

iO Associates is a leading provider of managed services. We are committed to delivering high-quality solutions that meet our clients' needs.



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