Service Support Lead

4 weeks ago


Corsham, Wiltshire, United Kingdom Babcock International Group Full time

Job Title: Service Support Lead

At Babcock International Group, we're working to create a safe and secure world, together. As a Service Support Lead, you'll play a crucial role in managing the coordination of external support contracts within the Infrastructure Organisation.

The Role

As a Service Support Lead, you'll be responsible for maintaining and coordinating an effective external support services capability. Your key responsibilities will include:

  • Coordinating all task dependencies internal and external to ensure outsourced and internal support are delivered to schedule, quality, and cost.
  • Identifying trends and single points of failure and making recommendations for potential improvements and optimisations.
  • Providing continued improvement recommendations, highlighting additional cost-effective activities that could be conducted.
  • Holding regular meetings with Service Management to update on current tasking performance and coordinate on future scheduled tasking.
  • Introducing consistent reporting metrics.

This is a full-time role with a hybrid schedule, requiring one day of onsite work per week at our Hawthorn site.

Essential Experience

We're looking for candidates with excellent stakeholder relationship skills, knowledge of the Royal Navy and its processes, commercial awareness, resource allocation, knowledge of Risk Management, and process creation and management.

Qualifications

Candidates must hold English and Maths GCSE or equivalent and a UK full driver's license. Additionally, the successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What We Offer

Babcock International Group offers a range of benefits, including a generous holiday allowance, matched contribution pension scheme, employee share scheme, employee shopping savings portal, payment of professional fees, and more.


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