Desktop and Server Hardware Engineer
5 days ago
About the Job Description:
The role of the IT Helpdesk Support Technician involves maintaining and supporting desktop/server hardware, software applications in Excel and Access, as well as on-site IT issues. The successful candidate will be responsible for handling customer enquiries, providing high-quality support, and troubleshooting technical issues via remote desktop.
Key Responsibilities:
- Provide high-quality support to customers and internal stakeholders
- Maintain accurate records of IT stocks, contracts, software licenses, and business assets
- Support and troubleshoot technical issues via remote desktop
Requirements:
Essential Skills:
- Proven IT Technical Support experience
- Knowledge of Windows Server environments
- Ability to work with network hardware, standards, and protocols
Desirable Skills:
- Familiarity with Office 365, including VBA
- Experience with Symantec Endpoint Protection
- SQL and Access knowledge
What We Offer:
- A competitive salary of £30,000 per year
- 33 days annual leave
- Ongoing professional development opportunities
- Merit-based pay awards
- An employee discount scheme
- A company pension plan
- On-site parking facilities
Working Hours:
- Monday to Friday, 09:00-17:00 (negotiable)
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