Front Office Manager

1 month ago

London, Greater London, United Kingdom Accor Hotels Full time
Job Summary

We are seeking a skilled Front Office Manager to lead and manage the Rooms division, ensuring exceptional service standards are met and exceeded.

  • Lead and manage all aspects of the Rooms division, providing friendly and engaging service to guests.
  • Assist in regular training, counseling, and re-coaching to ensure consistency of service standards.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
  • Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
  • Apply necessary precautions with regards to the hotel safety and hygiene standards.
  • Be well-versed in hotel fire and life safety/emergency procedures.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by the Management of the Hotel.
  • Ability to lead by example, believe in a strong team culture, and set the scene for high performance.
  • Excellent reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage ('Olelo Hawai'i/Ilocano/Tagalog).
  • Detailed and service-oriented with an eye for detail to be self-motivated and energetic.
  • Recognized commitment to Guest Service and exceeding guest expectations.
  • Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure.
  • An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint).
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Premium preferred provider medical/drug/vision benefits at competitive prices.
  • We put you first and value you with employer-paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your 'ohana.
  • We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan and matching program.
  • Don't just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
  • Incentive Bonuses are available to inspire creativity and dedication to deliver exceptional experiences.
  • We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store, and 30% discount of services offered in our Spa Without Walls.
  • We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends and Family rates (5,000+ hotels worldwide).
  • Complimentary meals in our employee dining facility.

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