Hotel Front Office Manager

2 days ago


London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

Are you passionate about delivering exceptional guest experiences? We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at the Hilton London Olympia Hotel in London W14 8NL. As a key member of our Front Office Team, you will be responsible for overseeing the entire operation, ensuring high standards are maintained, and driving sales and revenue growth.

About the Role:

This is an excellent opportunity for a motivated and results-driven individual to take their career to the next level. You will have a minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector, with a strong track record of managing people, developing teams, and achieving business objectives.

  • We offer a competitive salary of £45,000-£60,000 per annum, depending on experience, plus bonus and benefits package.
  • A comprehensive training program to help you develop your skills and knowledge.
  • The opportunity to work with a dynamic and supportive team in a fast-paced environment.
  • A chance to make a real difference in the lives of our guests and colleagues.

As a Front Office Manager, you will be responsible for:

  • Overseeing the entire Front Office operation, including check-in, check-out, room assignments, and guest services.
  • Evaluating levels of guest satisfaction and monitoring trends to drive continuous improvement.
  • Ensuring regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
  • Maximising room occupancy at best rates and using up-selling techniques to promote hotel services and facilities.


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