Front Office Manager

2 days ago

London, Greater London, United Kingdom Imperial London Hotels Ltd Full time
Job Description:

Company Overview

Imperial London Hotels Ltd is a family-owned and independent hotel chain operating in Central London. With a rich history spanning over 180 years, the company prides itself on its unique heritage and culture. Our portfolio includes seven hotels, each offering a distinct experience to our guests.

Job Summary

We are seeking a highly skilled Reception Manager to lead our Front Office team at the Royal National Hotel, UK's largest hotel with over 1,600 rooms. As a key member of the Front Office Management team, you will be responsible for delivering exceptional guest experiences and ensuring high-quality service standards across all services and facilities within the Front Office department.

Key Responsibilities

  • Support the Front Office Management team in achieving quality of service and delivery targets.
  • Handle guest complaints in a timely and professional manner, ensuring suitable solutions are reached to satisfy our guests.
  • Establish and develop improvement plans to address service shortfalls in service quality and/or delivery standards.
  • Manage the front desk team to provide a professional and friendly service to customers, addressing any guest complaints that arise.
  • Ensure adequate cover across the reception through scheduling staff rotas and providing cover as needed.
  • Recruit, onboard, and develop all Reception and other front-of-house team members, creating a culture of continuous professional development.

Requirements

To be successful in this role, you will require:

  • Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
  • A passion for hospitality and a commitment to delivering exceptional guest experiences.
  • Commercially focused with an understanding of revenue management and experience of budgets, P&L, and forecasting would be advantageous.
  • Possess excellent communication skills, both written and verbal, with the ability to build rapport easily with internal departments and guests alike.
  • A natural leader with the ability to motivate and develop a team to reach their full potential.
  • A good working knowledge of Microsoft and Opera reservation systems.

What We Offer

In return for your expertise, we offer a competitive salary of £31,113.44 plus benefits, including 28 days' holiday (increasing with length of service), free meals on duty, uniform and dry-cleaning, workplace pension scheme, and many more.

  • Front of House Lead

    2 days ago

    London, Greater London, United Kingdom International Arts Manager Full time

    Job Title: Front of House LeadJob DescriptionThe Front of House Lead will be responsible for overseeing the front of house and welcome team at the Young Vic. This includes managing the box office, leading a team, and providing exceptional customer service to audiences, staff members, contractors, and visitors.Key Responsibilities* Manage the front of house...

  • Front of House Liaison Officer

    3 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    About Us:We are a leading Global Law Firm with a strong presence in London. Our firm prides itself on delivering exceptional client service and building long-lasting relationships.The Role:We are looking for a highly skilled Corporate Receptionist to join our team in London. As a key member of our front-of-house team, you will be responsible for providing...

  • Front Desk Manager

    2 days ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Title: Front Desk ManagerA career-defining opportunity has arisen for a seasoned Front Desk Manager to join our esteemed Front of House Recruitment team in Central London. This pivotal role demands exceptional leadership, communication, and problem-solving skills.About the Role:This dynamic position will see you leading a small team of front-of-house...

  • Front of House Coordinator

    2 days ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Overview:We are seeking a highly skilled and experienced Office Ambassador to join our Front of House team in London. As an ambassador for our law firm, you will be responsible for providing exceptional customer service to senior partners, UHNW clientele, and other visitors.The ideal candidate will have previous corporate reception experience, with a...

  • Office Ambassador

    2 days ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Description:We are seeking a skilled Front of House Coordinator to provide exceptional customer service to our clients and staff. The successful candidate will be responsible for managing the front desk, answering phone calls, and greeting clients in a warm and friendly manner.The ideal candidate will have previous experience in a similar role, with...

  • Front Office Manager

    2 days ago

    London, Greater London, United Kingdom Ennismore Full time

    Job Title: Front Office ManagerWe are seeking a skilled and experienced Front Office Manager to join our team at The Hoxton Shepherd's Bush. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive.Responsibilities:Manage the day-to-day operations of our front...

  • Front Office Manager Assistant

    2 days ago

    London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Front Office Management RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Hilton London Canary Wharf. As a key member of our operations team, you will be responsible for overseeing the entire Front Office operation to maintain high standards.The ideal candidate will have previous supervisory experience in Front...

  • Front Office Manager

    4 weeks ago

    London, Greater London, United Kingdom CLARION HOUSING GROUP LIMITED Full time

    Role OverviewWe are seeking a skilled Front Office Manager to join our team in Croydon. This role will involve ensuring the office estate is safe, secure, and compliant with statutory regulations while providing a clean and tidy workspace that fosters productivity.Key ResponsibilitiesMaintenance of Office Estate: The successful candidate will be responsible...

  • Front Office Operations Manager

    3 days ago

    London, Greater London, United Kingdom Nobu Hotel London Portman Square Full time

    About Us:Nobu Hotel London Portman Square is a luxurious hotel that prides itself on delivering exceptional guest experiences. As a Front Office Night Manager, you will play a pivotal role in ensuring our guests receive the highest level of service and satisfaction.About the Role:The Front Office Night Manager will oversee the daily operations of the front...

  • Front Office Operations Manager

    1 month ago

    London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Front Office Operations ManagerHilton Worldwide, Inc. is seeking a highly skilled and experienced Front Office Operations Manager to join our team. As a Front Office Operations Manager, you will be responsible for overseeing the Front Office operations to maintain high standards and delivering exceptional guest experiences. You will be the main...

  • Front Office Operations Manager

    2 days ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Welcome to a world where hospitality meets excellence. At Accor Hotels, we're not just looking for talented individuals - we're seeking the best and brightest to join our team as an Assistant Manager Front Office.About the RoleThis is an exciting opportunity to lead and manage our front office operations during non-peak hours. As an Assistant Manager Front...

  • Luxury Front Office Manager

    4 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About the RoleWe are seeking a highly skilled and ambitious Luxury Front Office Manager / Duty Manager to join our team at Montcalm Royal London House. As a key member of our front office team, you will play a pivotal role in ensuring the highest levels of customer service are consistently delivered to our guests.The Assistant Front Office Manager / Duty...

  • Front Office Operations Manager

    2 days ago

    London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Front Office Operations ManagerEstimated Salary: $65,000 - $80,000 per annumJob OverviewThis role involves overseeing the entire front office operation to maintain high standards. As Assistant Night Manager, you are responsible for managing the first impressions of our guests by performing the following tasks:Ensure seamless communication between...

  • Hotel Front Office Manager

    3 weeks ago

    London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Are you passionate about delivering exceptional guest experiences? We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at the Hilton London Olympia Hotel in London W14 8NL. As a key member of our Front Office Team, you will be responsible for overseeing the entire operation, ensuring high standards are maintained, and...

  • Front Office Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Strand Palace Hotel Full time

    About Strand Palace HotelStrand Palace Hotel, a London institution since 1909, is seeking a seasoned Front Office Operations Manager to lead the day-to-day operations of our front office team and deliver exceptional guest experiences.Job SummaryThe successful candidate will be responsible for managing the front office team, ensuring seamless service...

  • Front Office Supervisor

    18 hours ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Overview:We are looking for an experienced Assistant Front Office Manager to join our team at AccorHotel. The successful candidate will be responsible for leading the Front Office team, supporting the Duty Managers, and working closely with other teams to achieve goals.Responsibilities:* Lead the Front Office team to deliver exceptional guest...

  • Front Office Manager Professional

    2 days ago

    London, Greater London, United Kingdom WESSEX WATER SERVICES LIMITED Full time

    Job Title: Front Office ManagerWe are seeking a skilled and experienced Front Office Manager to join our team at Threadneedles Hotel in Central London.This is a fantastic opportunity to lead the smooth running of our front-of-house operation, ensuring all guests have a unique and enjoyable experience with us. You will be responsible for managing the...

  • Front Office Manager

    2 days ago

    London, Greater London, United Kingdom Riu Hotels and Resorts Full time

    **About the Role:**We are seeking a skilled Front Office Supervisor to join our team at RIU Hotels & Resorts.The successful candidate will oversee the daily operations of the front office department, ensuring exceptional guest service and efficient check-in and check-out procedures.As a key member of the front desk team, you will assist in managing staffing...

  • Hotel Front Office Manager

    3 weeks ago

    London, Greater London, United Kingdom Holiday Inn London-Camden Lock Full time

    Looking for a challenging role in a dynamic hotel environment? We are seeking an experienced Hotel Front Office Manager to join our team at Holiday Inn London-Camden Lock.As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience. Your duties will include managing the...

  • Front Office Operations Manager

    2 days ago

    London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Job OverviewWe are seeking an experienced Front Office Operations Manager to oversee the front office operations at our Hilton London Canary Wharf Hotel, ensuring exceptional guest experiences from check-in through check-out.