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Front Office Operations Manager

1 month ago

London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

Job Title: Front Office Operations Manager



Hilton Worldwide, Inc. is seeking a highly skilled and experienced Front Office Operations Manager to join our team. As a Front Office Operations Manager, you will be responsible for overseeing the Front Office operations to maintain high standards and delivering exceptional guest experiences. You will be the main point of contact for guests and will be responsible for managing the Front Office team to ensure seamless operations.



Key Responsibilities:


  • Oversee the entire Front Office operation to maintain high standards of service and quality
  • Evaluate levels of guest satisfaction and monitor trends to drive continuous improvement
  • Develop and implement sales strategies to maximize room occupancy and revenue
  • Manage the Front Office team to ensure effective communication and teamwork
  • Monitor and maintain high standards of guest service, hotel security, and fire regulations


Requirements:




  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency and commercial awareness
  • Excellent leadership, interpersonal, and communication skills
  • Ability to work under pressure and respond to a variety of work situations
  • Commitment to delivering a high level of customer service


About Us:



Hilton Worldwide, Inc. is a leading global hospitality company that offers a range of hotel brands and experiences. We are committed to delivering exceptional guest experiences and to creating a culture of inclusiveness, positivity, and drive to achieve our common goal.



What We Offer:


  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Recognition and rewards for outstanding performance
  • A chance to make a difference through our Corporate Responsibility programmes


How to Apply:



Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you