Customer Operations Specialist

7 days ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

About Octopus Electric Vehicles

We're a leading provider of comprehensive solutions for individuals and businesses to transition to sustainable transport. Our mission is to revolutionize the future of transport and create a cleaner and fairer world for generations to come.

Our Operations Team

We're expanding our operations team to focus on simplifying EV leasing and delivering exceptional customer experiences. As a key member of our team, you'll collaborate with our customer experience team to deliver seamless interactions throughout the customer journey.

Key Responsibilities

  • Manage customer processes from start to finish, identifying areas for enhancement and contributing to problem-solving efforts.
  • Collaborate with the customer experience team to deliver exceptional interactions and ensure a seamless customer experience.
  • Support in planning for growth and refining service operations to meet the needs of our customers.

Requirements for Success

  • Passion for customer satisfaction and problem-solving, with a keen attention to detail and ability to identify improvement opportunities.
  • Experience in independent and team settings, with strong organizational skills and adaptability to change.
  • Ability to work in a fast-paced environment and prioritize tasks effectively to meet deadlines.

Perks of Working with Octopus Electric Vehicles

  • Transparent communication about salary expectations and opportunities for growth and development.
  • A unique organizational culture promoting autonomy and innovation, with access to a variety of rewards and perks tailored to your preferences.
  • The chance to be part of a dynamic startup shaping the future of sustainable transport and making a positive impact on the environment.


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