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Customer Operations Specialist
2 months ago
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Operations Specialist. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our renewable energy solutions to customers.
Key Responsibilities- Provide exceptional customer service and support to customers throughout their journey with us, from initial enquiry to installation.
- Work closely with our survey and installation teams to ensure seamless coordination and efficient delivery of our services.
- Develop and maintain in-depth knowledge of our renewable energy technologies and products to effectively communicate their benefits to customers.
- Collaborate with colleagues to identify and resolve customer issues, ensuring high levels of customer satisfaction.
- A team player with excellent communication and interpersonal skills, able to build strong relationships with customers and colleagues.
- A problem-solver with a proactive approach, able to think critically and make sound decisions.
- A passion for renewable energy and a desire to make a positive impact on the environment.
- A flexible and adaptable individual, able to thrive in a fast-paced and dynamic environment.
- A competitive salary of £27,300.
- A comprehensive benefits package, including share options in Octopus Energy Group.
- A unique and inclusive company culture, where you'll have the opportunity to learn, grow, and make a real difference.
