Customer Service Delivery Specialist

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Accurate Background Full time

Key Responsibilities

We are seeking a highly skilled Customer Service Delivery Specialist to join our team at Accurate Background. In this role, you will be responsible for delivering outstanding customer service to our clients, working collaboratively with operational teams to ensure service delivery expectations are met, and processing all tickets/queries in line with agreed Service Level Agreements.

Key Accountabilities

  • Deliver exceptional customer service to clients, responding to queries and resolving issues in a timely and professional manner.
  • Work closely with operational teams to ensure service delivery expectations are met, and communicate effectively to resolve any issues that may arise.
  • Process all tickets/queries in line with agreed Service Level Agreements, ensuring that all clients receive a high level of service.
  • Ensure compliance with company policies and procedures, including Data Protection, Information Security, Health & Safety, Dignity at Work, and IT Acceptable Use policies.

Requirements

  • 1+ years' experience in a customer-facing role, with a proven track record of delivering excellent customer service.
  • IT literate, with the ability to learn and work with new systems.
  • Acceptable levels of performance, conduct, and attendance in current role.
  • Demonstrates company values and behaviours.


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