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Customer Service Specialist
1 month ago
At Octopus Energy, we're on a mission to revolutionize the energy industry by providing exceptional customer service and innovative solutions. We're a rapidly growing company that values teamwork, inclusivity, and sustainability.
The RoleWe're seeking a highly motivated and dedicated individual to join our Business Operations team as a Customer Service Specialist. As a key member of our team, you'll be responsible for delivering end-to-end customer service, resolving complex issues, and providing exceptional support to our customers.
Key Responsibilities- Provide exceptional customer service via phone and email, ensuring a high level of satisfaction and loyalty.
- Take ownership of customer queries, identifying and resolving issues in a timely and effective manner.
- Collaborate with cross-functional teams to drive process improvements and enhance the customer experience.
- Stay up-to-date with industry trends and developments, applying knowledge to improve customer outcomes.
- Contribute to a positive and inclusive team culture, promoting a culture of innovation and continuous improvement.
- A customer-focused mindset, with a passion for delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proactive problem-solving skills, with a willingness to learn and adapt in a fast-paced environment.
- A commitment to sustainability and social responsibility, with a desire to make a positive impact.
- A strong work ethic, with a focus on delivering high-quality results and exceeding customer expectations.
- A competitive salary of £24,300.
- A comprehensive benefits package, including a Group Share Scheme and cycle-to-work scheme.
- Opportunities for professional development and growth, with a focus on continuous learning and improvement.
- A dynamic and inclusive work environment, with a strong focus on teamwork and collaboration.
