Customer Service Representative
4 weeks ago
We are seeking a highly skilled and passionate Customer Service Specialist to join our team at The GelBottle Inc.
This is a unique opportunity to work with a rapidly growing and innovative brand in the quality nail beauty industry.
As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring a seamless and professional experience.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
- Conduct outbound sales calls to prospective and existing customers to promote products and services.
- Provide accurate information about products, services, and policies to our customers.
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
- Report common issues and trends to the management team to enhance product and service offerings.
- Work closely with sales, marketing, and technical teams to ensure a cohesive approach to customer service.
- Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.
About You:
We are looking for someone who is passionate about customer satisfaction, quick resolutions, and representing the brand in a friendly and engaging manner.
Requirements:
- Comfortable working in a call centre environment.
- Experience of omnichannel communications (telephone, email, live chat, WhatsApp, Instagram).
- Patient, calm, and assertive where needed, but flexible, helpful, and professional for the vast majority of the time.
- Confident, articulate communicator with clear diction, excellent written English, and a polite, helpful attitude.
- Experienced in using online communication and social media, able to demonstrate the appropriate professional language and brand tone of voice.
- Ability to build rapport and generate buy-in with stakeholders; a friendly team player who is energetic, committed, hardworking, and ambitious.
- Previous experience working in both an outbound/inbound call environment.
What We Offer:
At The GelBottle Inc., we offer a range of benefits, including hybrid working, 25 days holiday, bank holidays, Daisy days, holiday purchase scheme, healthcare cash plan, discount on Peacci products, regular funded company events, and season ticket loan.
What's Next:
1. Apply
2. Screening call with our Talent team
3. Interview with hiring manager
4. Practical interview (Brighton HQ)
5. Meet & Greet with team
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