Energy Specialist
3 weeks ago
About the Role
We're looking for a highly skilled and multilingual Energy Specialist to join our EuroHub operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service to our customers across the UK and Europe.
Key Responsibilities
- Provide end-to-end customer service, taking full ownership of customer queries and resolving issues in a timely and professional manner.
- Work closely with our team to identify and implement solutions to improve the customer experience.
- Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices.
- Collaborate with our international teams to ensure seamless customer service across all regions.
- Stay up-to-date with company initiatives and goals, and contribute to the development of new ideas and solutions.
Requirements
- Fluency in English and German, both written and verbal.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
- Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
- Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.
What We Offer
- A competitive salary of £24,300.
- A comprehensive benefits package, including OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice.
- The opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.
- A collaborative and supportive team environment, with opportunities for professional development and growth.
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