Energy Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

About the Role

We're looking for a highly skilled and multilingual Energy Specialist to join our EuroHub operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service to our customers across the UK and Europe.

Key Responsibilities

  • Provide end-to-end customer service, taking full ownership of customer queries and resolving issues in a timely and professional manner.
  • Work closely with our team to identify and implement solutions to improve the customer experience.
  • Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices.
  • Collaborate with our international teams to ensure seamless customer service across all regions.
  • Stay up-to-date with company initiatives and goals, and contribute to the development of new ideas and solutions.

Requirements

  • Fluency in English and German, both written and verbal.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.

What We Offer

  • A competitive salary of £24,300.
  • A comprehensive benefits package, including OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice.
  • The opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.
  • A collaborative and supportive team environment, with opportunities for professional development and growth.

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