Energy Specialist
4 weeks ago
At Octopus Energy, we're looking for a talented Energy Specialist to join our team. As a key member of our operations team, you'll be responsible for delivering exceptional customer service to our customers. Your primary focus will be on resolving customer queries and providing solutions to their energy-related issues.
Key Responsibilities:
- Provide top-notch customer service to our customers via phone, email, and other channels.
- Take ownership of customer queries and resolve them in a timely and efficient manner.
- Work collaboratively with our team to identify and implement process improvements.
- Stay up-to-date with industry developments and regulatory changes.
Requirements:
- Fluency in English and German, both written and verbal.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong customer service skills and a passion for delivering exceptional customer experiences.
About Us:
Octopus Energy is a leading renewable energy supplier dedicated to making a positive impact on the environment. We're committed to providing our customers with exceptional service and support. If you're passionate about customer service and want to join a dynamic team, we'd love to hear from you.
What We Offer:
- A competitive salary of £24,300.
- A comprehensive benefits package, including OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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