Energy Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

About the Role

We're looking for a talented individual to join our Operations team as an Energy Specialist. As a key member of our team, you'll be responsible for delivering exceptional customer service and helping our customers navigate the world of renewable energy.

Key Responsibilities

  • Provide outstanding customer service over the phone and via email, resolving queries and engaging with other suppliers as needed.
  • Work closely with our Operations team to ensure seamless customer experiences and identify opportunities for improvement.
  • Take ownership of customer issues and deliver end-to-end solutions, ensuring customers receive the support they need.
  • Stay up-to-date with industry developments and regulatory changes, applying your knowledge to drive innovation and excellence in customer service.

What We're Looking For

  • A passion for delivering exceptional customer experiences and a commitment to sustainability.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • A strong work ethic and a willingness to learn and adapt in a rapidly changing industry.
  • A team player with a positive attitude and a commitment to our company values.

What We Offer

  • A competitive salary and benefits package, including a share scheme and cycle-to-work scheme.
  • The opportunity to work with a dynamic and innovative company that's making a real difference in the renewable energy sector.
  • A supportive and collaborative team environment, with opportunities for professional growth and development.

Location

Our office is located in Central Brighton, with easy access to public transport and amenities.


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