Customer Experience Specialist for Business Operations

10 hours ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

We're a rapidly growing company that's changing the energy industry, and we're looking for talented individuals to join our team. As a Customer Experience Specialist in Business Operations, you'll play a vital role in delivering exceptional customer service to our business customers.

As a key member of our operations team, you'll be responsible for handling customer queries and providing suitable solutions. You'll work closely with colleagues to identify areas for improvement and implement changes that enhance the customer experience. Our goal is to provide world-class customer service that sets us apart from the competition.

You'll be part of a dynamic and fast-paced environment where no two days are the same. You'll need to be proactive, open-minded, and committed to continuous learning and improvement. If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we'd love to hear from you.

What We're Looking For:

  • A strong commitment to customer satisfaction and excellent communication skills
  • The ability to work effectively in a team and contribute to a positive, inclusive culture
  • A willingness to learn and adapt quickly in a rapidly changing environment
  • A flexible and adaptable approach to meeting customer needs
  • A passion for delivering high-quality results and exceeding customer expectations

About Us:

We're Octopus Energy, a pioneering renewable energy supplier dedicated to making a positive impact on the environment. We're proud of our unique culture and values, which prioritize teamwork, innovation, and customer satisfaction. If you share our vision and values, we encourage you to apply for this exciting opportunity.

Salary and Benefits:

We offer a competitive salary of £24,300 per annum, plus a range of benefits including a share scheme, free breakfast, cycle-to-work scheme, and EV salary sacrifice. We're committed to supporting your growth and development, with opportunities for training and professional development.



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