Energy Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

At Octopus Energy, we're not your average customer service team. We're a group of passionate individuals who are dedicated to providing exceptional service to our customers. As an Energy Specialist, you'll be at the forefront of this mission, working closely with our customers to resolve their queries and provide them with a seamless experience.

We're not just looking for anyone to fill this role. We want to hear from people who are passionate about making a difference, who are excited about working in a fast-paced environment, and who are committed to delivering outstanding customer service.

As a member of our team, you'll have the opportunity to work on a wide range of projects, from resolving customer complaints to developing new processes and procedures. You'll be supported by a team of experienced professionals who are dedicated to helping you grow and develop in your role.

So if you're a customer-focused individual who is passionate about making a difference, we want to hear from you. Apply now to join our team and be a part of something special.

Key responsibilities:

  • Talk to our customers over the phone or via email, resolving their queries and providing a seamless experience.
  • Work closely with our customers to understand their needs and provide tailored solutions.
  • Develop and maintain strong relationships with our customers, built on trust, respect, and excellent communication.
  • Contribute to the development of new processes and procedures, designed to improve the customer experience.
  • Collaborate with our team to achieve our goals and objectives.

What we're looking for:

  • A passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Strong problem-solving skills and ability to think creatively.
  • Commitment to ongoing learning and professional development.

Why join us?

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and reward for outstanding performance.

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