Customer Service Delivery Specialist

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Accurate Background Full time

Key Responsibilities

As a Service Delivery Coordinator at Accurate Background, you will be responsible for delivering outstanding customer service to our clients. This includes working collaboratively and communicating effectively with our operational teams and clients to ensure service delivery expectations are met.

Accountabilities

  • Process all tickets/queries in line with agreed Service Level Agreements.
  • Ensure compliance with the company's Data Protection, Information Security, Health & Safety, Dignity at Work and IT Acceptable Use policies and associated procedures at all times.

Key Skills and Qualifications

  • 1+ Years' experience in a customer or client-facing role.
  • IT literate with capacity to learn and work with new systems.
  • Acceptable levels of performance, conduct and attendance in current role.
  • Demonstrates company values and behaviours.


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