Customer Experience Specialist

2 months ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences throughout the entire customer journey.

Key Responsibilities

  • Work closely with colleagues across the business to ensure seamless customer interactions and experiences.
  • Manage customer journeys from contracting to car delivery and beyond, escalating issues as needed.
  • Conduct thorough analysis of current service processes and systems, identifying areas for improvement and proposing changes to enhance the customer experience.
  • Collaborate with the team to plan for growth and develop strategies to meet increasing customer demands.

What You'll Need

  • A passion for delivering exceptional customer experiences and a willingness to go above and beyond to meet customer needs.
  • Strong problem-solving skills and the ability to think critically in fast-paced environments.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Able to work autonomously and as part of a team, with a flexible and adaptable approach to work.

About Us

Octopus Energy is a leading provider of innovative energy solutions, dedicated to making a positive impact on the lives of millions of people. As a key player in the UK's energy market, we are committed to delivering exceptional customer experiences and driving growth through our cutting-edge technology and customer-centric approach.



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