Customer Experience Specialist

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Motorway Full time
About the Role:

At Motorway, we're transforming the way people buy and sell cars. Our Customer Experience team is at the heart of this transformation, and we're looking for enthusiastic, customer-focused individuals to join us in providing exceptional service and support to our users.

Whether you're helping sellers navigate the car-selling process, assisting dealers with their purchases, or resolving payment queries, you'll play a vital role in ensuring a smooth and positive experience for everyone involved.

Key Responsibilities:

  • Provide outstanding customer service, answering questions, resolving issues, and exceeding expectations.
  • Build strong relationships with internal and external stakeholders, fostering collaboration and ensuring a seamless experience.
  • Manage various tasks, from updating CRM systems to ensuring accuracy and efficiency in everything you do.
  • Proactively identify and resolve customer issues, using initiative and resourcefulness to find the best solutions.
  • Embrace a growth mindset, eager to learn and develop skills, taking advantage of training and support to become an expert in your field.

Requirements:

  • Passion for customer service, a genuine desire to help others and provide a positive experience.
  • Excellent communication skills, able to communicate clearly and effectively, both verbally and in writing.
  • Strong attention to detail, a meticulous approach to work, ensuring accuracy and efficiency.
  • Problem-solving skills, able to think on your feet and find solutions to challenges.
  • Positive and proactive attitude, a can-do spirit and a willingness to go the extra mile.
  • Team player, a collaborative approach and a willingness to support colleagues.

Benefits:

  • Join a fast-growing company at the forefront of the automotive industry.
  • Make a real impact on the customer experience and contribute to Motorway's success.
  • Receive comprehensive training and support to develop skills and advance your career.
  • Work in a vibrant and supportive team environment.

Note: Specific responsibilities and requirements may vary depending on the team you join (Seller Services, Dealer Services, or Payments). We'll discuss these in more detail during the interview process.



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