Customer Experience Associate
3 weeks ago
At Motorway, we're revolutionizing the car-buying and selling experience. Our Customer Experience team is at the forefront of this transformation, and we're seeking enthusiastic, customer-focused individuals to join us in delivering exceptional service and support.
As a key member of our team, you'll play a vital role in ensuring a seamless and positive experience for our users. Whether you're assisting sellers, dealers, or resolving payment queries, your expertise will make a real impact.
Key Responsibilities:
- Provide outstanding customer service, answering questions, resolving issues, and exceeding expectations.
- Build strong relationships with internal and external stakeholders, fostering collaboration and ensuring a seamless experience.
- Manage processes, from updating CRM systems to ensuring accuracy and efficiency in all tasks.
- Proactively identify and resolve customer issues, using your initiative and resourcefulness to find the best solutions.
- Embrace a growth mindset, eager to learn and develop your skills, taking advantage of our training and support to become an expert in your field.
Requirements:
To succeed in this role, you'll bring:
- A genuine passion for customer service and a desire to help others.
- Excellent communication skills, both verbal and written.
- A strong attention to detail, ensuring accuracy and efficiency in all tasks.
- Problem-solving skills, thinking on your feet to find solutions to challenges.
- A positive and proactive attitude, with a can-do spirit and a willingness to go the extra mile.
- A collaborative approach, working effectively with your colleagues.
Benefits:
- Be part of a fast-growing company at the forefront of the automotive industry.
- Make a real impact on the customer experience and contribute to Motorway's success.
- Receive comprehensive training and support to develop your skills and advance your career.
- Work in a vibrant and supportive team environment.
Note: Specific responsibilities and requirements may vary depending on the team you join. We'll discuss these in more detail during the interview process.
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