Customer Support Associate
4 weeks ago
We are seeking a highly skilled Customer Support Associate to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.
Key Responsibilities:
- Handle inbound calls, chats, and emails from customers on a range of insurance-related queries
- Respond to customers in a timely, efficient, polite, and professional manner
- Adhere to the Customer Support Team's SLAs and KPIs
- Ensure customer satisfaction by making customers feel valued and supported
- Understand our products and use this knowledge to help answer customer queries
- Accurately log all customer information on our in-house systems
- Assist in processing renewals, mid-term adjustments, and cancellations on existing insurance policies
- Identify ways to improve our customer journey and suggest effective solutions
- Perform administrative tasks as required and provide cover for other team members
Requirements:
- Experience working in a high-performing customer support team with a strong understanding of customer service principles
- Fluent in English (other languages such as French, Spanish, and Dutch are a bonus)
- Excellent verbal and written communication skills
- Experience with CRM systems and customer-facing knowledge bases
- Ability to multitask, set priorities, and manage time effectively
- Team player with a strong motivation to deliver exceptional customer service
- Ability to adapt to changing situations and priorities
What We Offer:
- A competitive salary of £26,000 - £28,000
- Stock options and a pension scheme
- A comprehensive benefits package, including private healthcare, life insurance, and a 30-day holiday allowance
- Flexible working hours and a 40-hour shift pattern
- A 24/7 Employee Assistance Program and regular learning opportunities
About Us:
INSHUR is a global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers. We're a fast-growing company with a focus on embedded insurance solutions and complementary technology integrations for digital platform providers. We're passionate about delivering great results and learning in the open, and we value diversity, inclusivity, and open-mindedness.
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