Customer Support Associate
4 weeks ago
We are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
- Handle customer inquiries and complaints via phone, email, and chat
- Provide accurate and timely information to customers regarding their insurance policies
- Assist customers with policy renewals, mid-term adjustments, and cancellations
- Identify opportunities to improve customer satisfaction and implement solutions
- Work collaboratively with the Customer Operations team to achieve business objectives
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Experience in a customer-facing role, preferably in the insurance industry
- Fluent in English (additional languages an asset)
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible working hours and remote work options
At INSHUR, we value diversity and inclusion in the workplace. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
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