Customer Experience Representative
4 weeks ago
About the Role:
Motorway is transforming the way people buy and sell cars, and our Customer Experience team is at the heart of it all. We're looking for enthusiastic, customer-focused individuals to join us in providing exceptional service and support to our users.
As a Customer Experience Specialist, you'll play a vital role in ensuring a smooth and positive experience for everyone involved. Your responsibilities will include:
- Providing outstanding customer service: You'll be the friendly voice and helpful guide for our customers, answering their questions, resolving their issues, and exceeding their expectations.
- Building relationships: You'll develop strong relationships with both internal and external stakeholders, fostering collaboration and ensuring a seamless experience for all.
- Managing processes: You'll handle a variety of tasks, from updating our CRM systems to ensuring accuracy and efficiency in everything you do.
- Problem-solving: You'll proactively identify and resolve customer issues, using your initiative and resourcefulness to find the best solutions.
- Embracing a growth mindset: You'll be eager to learn and develop your skills, taking advantage of the training and support we provide to become an expert in your field.
Requirements
To be successful in this role, you'll need:
- A passion for customer service: A genuine desire to help others and provide a positive experience.
- Excellent communication skills: The ability to communicate clearly and effectively, both verbally and in writing.
- Strong attention to detail: A meticulous approach to your work, ensuring accuracy and efficiency.
- Problem-solving skills: The ability to think on your feet and find solutions to challenges.
- A positive and proactive attitude: A can-do spirit and a willingness to go the extra mile.
- A team player: A collaborative approach and a willingness to support your colleagues.
Benefits
- Work in a fast-growing company at the forefront of the automotive industry.
- Make a real impact on the customer experience and contribute to Motorway's success.
- Receive comprehensive training and support to develop your skills and advance your career.
- Work in a vibrant and supportive team environment.
Note: Specific responsibilities and requirements may vary depending on the team you join (Seller Services, Dealer Services, or Payments). We'll discuss these in more detail during the interview process.
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