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Customer Operations Specialist
2 months ago
We are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage customer journeys from contracting to car delivery and after, escalating issues where necessary.
- Collaborate with colleagues to ensure seamless customer interactions and identify opportunities for process improvements.
- Develop and implement solutions to enhance customer satisfaction and loyalty.
- Contribute to the growth and development of the Operations team, including planning for future expansion and identifying areas for improvement.
- Strong problem-solving skills and ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Ability to adapt quickly to changing priorities and environments.
- Experience working in a fast-paced, dynamic environment with a focus on customer satisfaction.
- A competitive salary and benefits package.
- Opportunities for professional growth and development within a rapidly expanding company.
- A collaborative and supportive work environment.
- Access to cutting-edge technology and tools to drive innovation and efficiency.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
