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Customer Support Specialist

2 months ago

Brighton, Brighton and Hove, United Kingdom INSHUR Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work closely with the customer operations team to ensure seamless customer experience
  • Identify and implement process improvements to enhance customer satisfaction and support efficiency
  • Collaborate with cross-functional teams to resolve complex customer issues
Requirements
  • Minimum 2 years of experience in a customer support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in English (additional languages a plus)
  • Experience with Zendesk or similar customer support software
What We Offer
  • A competitive salary range of £26,000 - £28,000 per year
  • A comprehensive benefits package, including private healthcare, life insurance, and pension contributions
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
About INSHUR

INSHUR is a leading provider of insurance solutions for on-demand drivers. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering world-class support, we encourage you to apply for this exciting opportunity.