Customer Support Specialist

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Tate Full time

Job Title: Customer Support Specialist

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at Tate. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.

Key Responsibilities:

  • Act with care and integrity to build rapport and trust with customers, ensuring a positive experience.
  • Follow guided procedures with attention to detail to enable you to resolve customer queries, maintaining compliance.
  • Explain technical information in an easy-to-understand way, ensuring customers feel supported and informed.

Essential Criteria:

  • Extensive experience in a contact centre environment, with a proven track record of delivering excellent customer service.
  • Strong communication skills, with the ability to question, probe, and extract information effectively.
  • Ability to be genuine and empathetic with customers, demonstrating a desire to help and support.
  • Experience of analysing information received during a customer enquiry to resolve or escalate appropriately.
  • Proficient in Microsoft packages and previous experience using customer service software, databases, and/or CRM's.

Person Specification:

  • Honest, conscientious, and genuine, with a caring attitude towards helping make workplace pensions work.
  • Ability to quickly build rapport to understand customer needs, providing a truly excellent experience.
  • Ability to prioritise workload and use initiative, working effectively in a team environment.
  • Good attention to detail and accuracy, with a strong focus on delivering high-quality results.
  • A strong team player who contributes to a supportive team culture, with a solutions-driven approach to problem-solving.

What We Offer:

  • Civil Service Pension
  • Discretionary bonus arrangements
  • Access to performance-related pay progression
  • 25 days annual leave provision
  • Flexible working arrangements
  • Development opportunities
  • Enhanced parental leave arrangements
  • A free employee assistance programme

Tate is committed to promoting equal opportunities and welcomes applications from diverse candidates. We encourage you to let us know if there are any adjustments we can make during the application or interview process.

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