Customer Experience Specialist

13 hours ago


Brighton, Brighton and Hove, United Kingdom Toolstation Full time

About Us

At Toolstation, we're one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies. We pride ourselves on delivering a lot more than just tools to our customers.

Job Summary

We're currently seeking a Customer Experience Specialist to join our team in Brighton. As a Customer Experience Specialist, you'll be the face of Toolstation, making a fantastic first impression and building long-lasting relationships with our customers.

Key Responsibilities:

  • You'll serve customers, check deliveries, pick items from the warehouse, and stock shelves.
  • You'll work closely with our team to maintain high store standards and ensure our customers have a great experience while in our branch.
  • You'll be flexible and happy to muck in, getting your hands dirty when needed.

What You'll Bring:

  • A hard work ethic and passion for delivering great service.
  • A love of teamwork and a willingness to support your colleagues.
  • A positive attitude and a smile that can light up our store.
  • Reliability and flexibility – being there when we need you is crucial.

What You'll Get:

  • The opportunity to develop your skills and career in retail, with access to our Toolstation Academy programmes.
  • A competitive salary of £22,000 per annum, plus benefits including 22 days' holidays + Bank Holidays, company pension scheme, life assurance, and discounts across all Travis Perkins companies.
  • A fun and supportive working environment, where you can bring your whole self to work and let your personality shine through.

About Your Benefits:

  • We offer a range of benefits to support your well-being and career development, including cycle to work scheme, save as you earn, financial education and support, recognition awards, and discounts at over 1000 other retailers.
  • We're committed to helping you grow with us, with opportunities for career advancement and professional development.


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