Technical Support Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom BIMM Institute Full time

Technical Support Specialist

BIMM Institute is seeking a skilled Technical Support Specialist to ensure the smooth operation of technology services across our campus.

About the role:

As a Technical Support Specialist, you will play a crucial role in maintaining the technical customer service experience on our campus. Your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them.

Key Responsibilities:

  • Manage helpdesk ticket queues in a fast-paced environment, prioritizing and addressing technical issues efficiently.
  • Provide remote and deskside support to campus buildings, assisting students and staff with their technology needs.
  • Collaborate with the Regional Technology Supervisor to manage helpdesk tickets and meet service level agreements.
  • Procure and maintain accurate records of campus technology assets, including device builds and deployment.
  • Cultivate positive relationships with stakeholders and work with third-party vendors as needed.

Requirements:

  • A blend of technical expertise and exceptional customer service skills.
  • Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs.
  • Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory.
  • Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration.


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