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Technical Support Specialist

1 month ago

Brighton, Brighton and Hove, United Kingdom BIMM Institute Full time

Local Technology Support Administrator

We are seeking a skilled and customer-focused Local Technology Support Administrator to join our team at BIMM Institute. As a key member of our technology support team, you will play a vital role in ensuring the smooth operation of technology services across our campus.

About the Role:

As the Local Technology Support Administrator, you will be responsible for managing helpdesk tickets, providing remote and deskside support to students and staff, and collaborating with our Regional Technology Supervisor to meet service level agreements.

Key Responsibilities:

  • Manage helpdesk ticket queues, ensuring prompt resolution of technical issues and meeting service level agreements.
  • Provide remote and deskside support to campus buildings, assisting students and staff with their technology needs.
  • Collaborate with the Regional Technology Supervisor to manage helpdesk tickets efficiently.
  • Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols.
  • Procure and maintain accurate records of campus technology assets, including device builds and deployment.
  • Cultivate positive relationships with stakeholders and work with third-party vendors as needed.

Requirements:

  • A blend of technical expertise and exceptional customer service skills.
  • The ability to remain calm, patient, and personable while addressing technical issues.
  • Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs.
  • Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory.
  • Knowledge of cyber security best practices, network infrastructures, and printer management.
  • Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration.

What We Offer:

BIMM Institute offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.