Technical Support Specialist

2 months ago


Brighton, Brighton and Hove, United Kingdom In Technology Group Limited Full time

We are seeking a dedicated Technical Support Assistant to join our vibrant team at In Technology Group Limited in Brighton. This permanent role is an excellent opportunity for someone eager to further their career within the dynamic Technology sector.

Key Responsibilities:

  • Troubleshoot user issues with precision and patience
  • Provide detailed product knowledge and assistance
  • Work collaboratively across departments to improve client satisfaction

Requirements:

  • Experience providing software/hardware support
  • Knowledge of Access Control systems
  • Microsoft Windows OS and Windows Server
  • IT Networking Knowledge - TCP/IP
  • MS Access and MS-SQL (Management Studio)

We're looking for candidates who demonstrate:

  • Problem-Solving Skills: Ability to diagnose problems efficiently
  • Communication Excellence: Clear articulation of solutions both verbally and written
  • Teamwork Dynamics: Collaborative nature that thrives in group settings


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