Technical Support Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom 15below Ltd Full time

At the 15below Group, we're looking for a talented and enthusiastic Technical Support Specialist to join our team. This is a unique opportunity to gain valuable work experience in a collaborative and supportive environment.

The role involves providing first-line support for our 15below platform, including liaising with customers and external partners, investigating and resolving faults, and engaging problem-solving skills to ensure the root cause of any issue is identified and fixed. You will also be responsible for fostering collaboration and communication amongst team members, escalating support issues appropriately, and staying up-to-date with technical development and trends.

This position requires excellent written and verbal communication skills, software development skills such as ASP/ASP.NET, C#, SQL, VB/VB.NET, good problem-solving and analytical skills, and excellent attention to detail. If you have a degree in Computer Science or similar, this could be the perfect opportunity for you.

We estimate the salary for this position to be around £28,000 per annum, based on the location and industry standards.

Becoming part of the 15below Group means being part of a strong, collaborative community that values trust, respect, and inclusivity. We're certified with Flexa, making us a 'truly flexible employer', and proud to have earned a Great Place To Work Certification and are officially a great place to work for wellbeing and for women.



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