Customer Support Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom American Express Full time
About the Role

We are seeking a highly skilled and motivated Credit Specialist to join our Current Credit & Collections team. As a Credit Specialist, you will play a critical role in ensuring that our Card Members receive exceptional service and support.

Key Responsibilities
  • Conduct inbound and outbound calls to review line of credit decrease queries and contact Card Members who have spent more than usual or are over their line of credit.
  • Review financial information such as card statements sent in by Card Members to support their query.
  • Make informed decisions based on challenging customer-specific situations and deliver world-class customer service.
  • Assist vulnerable customers who find themselves in unexpected financial hardship.
What We Offer

As a Credit Specialist at American Express, you will have the opportunity to work in a dynamic and supportive environment with a team of experienced professionals. We offer a competitive base salary, bonus incentives, and a comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.

Requirements
  • An excellent communicator with exceptional interpersonal skills.
  • Confident taking initiative and making judgment calls.
  • Highly empathetic with an accomplished telephone manner.
  • Able to use negotiation and relationship management skills to provide win-win outcomes.
  • A team player, working in a highly supportive and collaborative environment.
Working at American Express

We are committed to creating a workplace that is inclusive, diverse, and supportive of our colleagues' well-being. We offer a range of benefits and programs to support our colleagues' physical, financial, and mental health, including flexible working arrangements, paid parental leave, and access to on-site wellness centers.



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