Customer Support Specialist
2 days ago
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Work closely with the customer operations team to ensure seamless customer experience
- Identify and implement process improvements to enhance customer satisfaction and support efficiency
- Collaborate with cross-functional teams to resolve complex customer issues
- Minimum 2 years of experience in a customer support role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Fluency in English (additional languages a plus)
- Experience with Zendesk or similar customer support software
- A competitive salary range of £26,000 - £28,000 per year
- A comprehensive benefits package, including private healthcare, life insurance, and pension contributions
- Opportunities for professional growth and development
- A dynamic and supportive work environment
INSHUR is a leading provider of insurance solutions for on-demand drivers. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering world-class support, we encourage you to apply for this exciting opportunity.
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