Current jobs related to Customer Support Specialist - Brighton, Brighton and Hove - American Express
-
Customer Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This is an excellent opportunity to work in a supportive environment, receive full technical training, and enjoy a hybrid schedule with 6 days per month in the office.Key ResponsibilitiesProvide...
-
Customer Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This is an excellent opportunity to work in a supportive environment, receive full technical training, and enjoy a hybrid schedule with 6 days per month in the office.Key ResponsibilitiesProvide...
-
Customer Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Support Administrator OpportunityYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This role offers a supportive environment, full technical training, and a hybrid schedule with 6 days/month in the office.About the RoleAs the first point of contact for...
-
Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe are seeking a highly skilled and motivated Credit Specialist to join our Current Credit & Collections team. As a Credit Specialist, you will play a critical role in ensuring that our Card Members receive exceptional service and support.Key ResponsibilitiesConduct inbound and outbound calls to review line of credit decrease queries and...
-
Customer Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe are seeking a highly skilled and motivated Credit Specialist to join our Current Credit & Collections team. As a Credit Specialist, you will play a critical role in ensuring that our Card Members receive exceptional service and support.Key ResponsibilitiesConduct inbound and outbound calls to review line of credit decrease queries and...
-
Customer Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe are seeking a highly skilled and motivated Credit Specialist to join our Current Credit & Collections team. As a Credit Specialist, you will play a critical role in ensuring that our Card Members receive exceptional service and support.Key ResponsibilitiesConduct inbound and outbound calls to review line of credit decrease queries and...
-
Customer Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe're seeking a highly skilled and empathetic Credit Specialist to join our 'Current' Credit & Collections team. As a key member of our team, you'll play a crucial role in ensuring our Card Members receive exceptional support and service.Key ResponsibilitiesConduct inbound and outbound calls to review line of credit decrease queries and contact...
-
Customer Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Tate Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Tate. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.Key Responsibilities:Act with...
-
Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe are seeking a highly skilled and motivated Credit Specialist to join our Current Credit & Collections team. As a Credit Specialist, you will play a critical role in ensuring that our Card Members receive exceptional service and support.Key ResponsibilitiesConduct inbound and outbound calls to review line of credit decrease queries and...
-
Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom AMEX Full timeAbout the RoleWe are seeking a highly skilled and motivated Credit Specialist to join our 'Current' Credit & Collections team. As a Credit Specialist, you will play a critical role in ensuring that our Card Members receive exceptional service and support.Key ResponsibilitiesConduct inbound and outbound calls to review line of credit decrease queries and...
-
Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom AMEX Full timeAbout the RoleWe are seeking a highly skilled and motivated Credit Specialist to join our 'Current' Credit & Collections team. As a Credit Specialist, you will play a critical role in ensuring that our Card Members receive exceptional service and support.Key ResponsibilitiesConduct inbound and outbound calls to review line of credit decrease queries and...
-
Technical Customer Support Specialist
1 week ago
Brighton, Brighton and Hove, United Kingdom Brook Street NMR Full timeJob Title: Technical Customer Support SpecialistWe are seeking a skilled Technical Customer Support Specialist to join our team at Brook Street NMR. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through phone, email, and live chat.Key Responsibilities:Respond to customer...
-
Administrative Support Specialist
6 days ago
Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role at Hays Specialist Recruitment Limited is an exciting opportunity to join a dynamic team in the healthcare sector. As an Administration Assistant, you will play a vital part in supporting the company's growth and expansion.Key duties include:Dealing with inbound queriesResponding to customer emails/ticketsData entry, updating customer records...
-
Customer Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe're seeking a highly skilled Customer Support Specialist to join our Small Business team at American Express. As a key member of our team, you'll play a critical role in delivering exceptional customer experiences and driving business results.Key ResponsibilitiesProvide top-notch customer support to Small Business Card Members via inbound and...
-
Customer Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe're seeking a highly skilled Customer Support Specialist to join our Small Business team at American Express. As a key member of our team, you'll play a critical role in delivering exceptional customer experiences and driving business results.Key ResponsibilitiesProvide top-notch customer support to Small Business Card Members via inbound and...
-
Customer Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Mosaec Full timeAbout the RoleWe're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences through comprehensive onboarding, training, and ongoing support.Key Responsibilities:Conduct thorough onboarding processes for new customers, ensuring a seamless...
-
Financial Customer Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom American Express Full timeAbout the RoleWe're seeking a highly skilled and empathetic Financial Customer Support Specialist to join our team at American Express. As a key member of our Consumer Credit department, you will play a vital role in ensuring our customers receive exceptional support and guidance during challenging times.Key ResponsibilitiesProvide empathetic and...
-
Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom Pupil Progress Full timeCompany OverviewPupil Progress is a dynamic and comprehensive educational technology platform that revolutionises the teaching and learning experience for educators, students, and parents. Our mission is to deliver a positive impact on a global level, focusing on innovation, digital transformation, and quality assurance in education.Job OpportunityThis is a...
-
Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom Pupil Progress Full timeCompany OverviewPupil Progress is a dynamic and comprehensive educational technology platform that revolutionises the teaching and learning experience for educators, students, and parents. Our mission is to deliver a positive impact on a global level, focusing on innovation, digital transformation, and quality assurance in education.Job OpportunityThis is a...
-
Customer Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Mosaec Full timeAbout the RoleWe're seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, providing comprehensive training, and ensuring seamless onboarding processes.Key ResponsibilitiesConduct thorough...
Customer Support Specialist
2 months ago
We are seeking a highly skilled and motivated Credit Specialist to join our team at American Express. As a Credit Specialist, you will play a critical role in ensuring the success of our customers by providing exceptional customer service and resolving complex financial issues.
Key Responsibilities- Conduct inbound and outbound calls to review line of credit decrease queries and to contact Card Members who have spent more than usual or are over their line of credit.
- Review financial information such as card statements sent in by Card Members to support their query.
- Make informed decisions in almost all situations, using extensive training and a wide range of tools.
- Provide world-class customer service and grow brand loyalty.
- Represent the American Express brand, taking work seriously and being a problem solver and relationship builder.
- An excellent communicator with exceptional interpersonal skills.
- Confident taking initiative and making judgement calls.
- Highly empathetic with an accomplished telephone manner.
- Able to use negotiation and relationship management skills to provide win-win outcomes.
- A team player, working in a highly supportive and collaborative environment.
- Confident and able to work in a high-pressure environment talking to potentially vulnerable customers.
- Have the emotional resilience and the ability to discuss complex topics over the phone or chat.
- Ensure strict ID verification and compliance with data protection to safeguard accounts.
- Uphold the American Express brand image and customer loyalty through outstanding customer service.
- Work to the highest standards with a balanced delivery of both customer experience and shareholder value.
- Engage with our internal and external partner teams to ensure the right support is provided.
- Computer Literate with strong written communication.
- Well-presented and professional.
- Passionate about American Express and customer service.
- Be flexible and adaptable.
- Competitive base salaries.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
