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Customer Operations Specialist

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer journeys from contracting to car delivery and after, escalating issues where necessary.
  • Work with colleagues in the customer experience team and across other parts of the business to ensure seamless customer interactions.
  • Feedback on current service processes and systems, proposing changes where necessary.
  • Problem solve to ensure a smooth transition for customers and remove any blockers that arise.
  • Help plan for growth in terms of customers and the team, getting stuck in where necessary to affect this.
Requirements
  • A passion for problem solving and delivering exceptional customer experiences.
  • Experience working independently and as part of a close-knit team.
  • A curious and keen eye for detail to spot areas of improvement.
  • To be a natural finisher and effective operator, leaving no loose ends in your path.
  • To be comfortable adopting changes quickly and be part of a rapidly growing company.
What We Offer
  • A unique culture where people learn, decide, and build quicker.
  • A wide range of amazing co-owners to work with.
  • Projects that break new ground and opportunities for development.
  • A chance to influence how we provide our service and shape the future of customer experience.