Customer Operations Manager
2 months ago
About Us
Octopus Energy is a leading provider of renewable energy solutions, dedicated to driving the global transition to a low-carbon economy. We're on a mission to make a big green dent in the universe, and we need talented professionals like you to help us achieve our vision.
Our Team
We're a dynamic and diverse team of industry experts, passionate about delivering exceptional customer experiences and making a positive impact on the environment. As a key member of our operations team, you'll play a critical role in ensuring the smooth running of our field support functions, managing performance, and driving continuous improvement.
Key Responsibilities
- Team Management
- Manage a group of team managers who oversee a large team of field support specialists working alongside field engineers to install our low-carbon technologies across the UK.
- Operational Reporting
- Oversee the day-to-day running of the operations function, including team management, operational reporting, managing third-party relationships, and ensuring industry compliance.
- Process Improvement
- Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Stakeholder Engagement
- Lead internal and external meetings with senior stakeholders to drive business outcomes and ensure alignment with company objectives.
- Talent Development
- Support the growth and development of our team, including recruitment, training, and employee communication.
What We're Looking For
- Leadership Skills
- A proven track record of leadership experience, with the ability to motivate and inspire teams to achieve exceptional results.
- Operational Expertise
- Strong operational knowledge, with experience in managing complex projects and driving process improvements.
- Communication Skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Adaptability
- Able to adapt quickly to changing priorities and environments, with a flexible and proactive approach to problem-solving.
Why Join Us
- Unique Culture
- Join a dynamic and inclusive team that values autonomy, innovation, and customer-centricity.
- Professional Development
- Opportunities for growth and development, with a focus on employee well-being and satisfaction.
- Industry-Leading Benefits
- Access to a range of benefits, including competitive salaries, pension schemes, and employee discounts.
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