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Customer Operations Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

About Us

Octopus Energy is a leading provider of renewable energy solutions, dedicated to driving the global transition to a low-carbon economy. We're on a mission to make a big green dent in the universe, and we need talented professionals like you to help us achieve our vision.

Our Team

We're a dynamic and diverse team of industry experts, passionate about delivering exceptional customer experiences and making a positive impact on the environment. As a key member of our operations team, you'll play a critical role in ensuring the smooth running of our field support functions, managing performance, and driving continuous improvement.

Key Responsibilities

  • Team Management
    • Manage a group of team managers who oversee a large team of field support specialists working alongside field engineers to install our low-carbon technologies across the UK.
  • Operational Reporting
    • Oversee the day-to-day running of the operations function, including team management, operational reporting, managing third-party relationships, and ensuring industry compliance.
  • Process Improvement
    • Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
  • Stakeholder Engagement
    • Lead internal and external meetings with senior stakeholders to drive business outcomes and ensure alignment with company objectives.
  • Talent Development
    • Support the growth and development of our team, including recruitment, training, and employee communication.

What We're Looking For

  • Leadership Skills
    • A proven track record of leadership experience, with the ability to motivate and inspire teams to achieve exceptional results.
  • Operational Expertise
    • Strong operational knowledge, with experience in managing complex projects and driving process improvements.
  • Communication Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Adaptability
    • Able to adapt quickly to changing priorities and environments, with a flexible and proactive approach to problem-solving.

Why Join Us

  • Unique Culture
    • Join a dynamic and inclusive team that values autonomy, innovation, and customer-centricity.
  • Professional Development
    • Opportunities for growth and development, with a focus on employee well-being and satisfaction.
  • Industry-Leading Benefits
    • Access to a range of benefits, including competitive salaries, pension schemes, and employee discounts.