Customer Success Manager
4 weeks ago
About the Role
ZEMA Global Data Corporation is a global leader in data management, analysis, and business automation software. We are seeking a Customer Success Manager to join our dynamic Business Solutions team to help us expand our operations.
Key Responsibilities
- Act as the primary point of contact for named ZEMA clients in the EMEA region, providing exceptional support and guidance.
- Develop and maintain a deep understanding of client businesses, their customers, and market context to drive strategic relationships and revenue growth.
- Establish and maintain accurate client records in internal systems, ensuring effective forward-planning and maximizing marketing initiatives.
- Provide active client support related to ZEMA product usage and custom solutions, ensuring client satisfaction and SLAs are met.
- Collaborate with internal operational teams to resolve client issues and ensure seamless service delivery.
- Stay up-to-date with the entire ZEMA Suite and associated value proposition to provide informed recommendations to clients.
Requirements
- 2-5 years of experience in an Account Management role within the software/technology industry.
- Excellent written and verbal communication skills, with the ability to work strategically with complex accounts.
- Quick learner with the ability to understand technical concepts and adapt to diverse, highly technical organizations.
- Knowledge and understanding of energy and/or financial markets, with a passion for driving business growth.
About Us
ZEMA Global Data Corporation is a global leader in data management, analysis, and business automation software. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management, and IT. Our dynamic corporate culture and supportive management team make ZEMA an exciting place to grow your career.
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