Customer Experience Manager

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Neilson Active Holidays Full time
Customer Marketing Manager

Neilson Active Holidays is seeking a highly skilled Customer Marketing Manager to join our team in Brighton. As a key member of our Sales & Marketing department, you will play a crucial role in supporting the Marketing Team in various areas, including customer lifecycle management, strategy & insight, project coordination, digital & social media, and reporting.

Key Responsibilities:

  • Work with the Head of Direct Marketing to implement strategies to improve the customer lifecycle journey.
  • Manage email/SMS production and customer comms automation, from initial briefs to content, targeting, data selection, campaign deployment, and reporting.
  • Analyse and implement learnings using MI.
  • Use Microsoft Excel with confident data skills.
  • Data analytics using BI dashboards and the ability to create reports highlighting results and learnings to optimise.
  • Data-driven decision-making and A/B testing.

Requirements:

  • Exceptional writing and editing skills.
  • Strong command of grammar, punctuation, and style.
  • Self-starter with quick learning capabilities.
  • Excellent verbal communication skills.
  • A good understanding of marketing in the premium travel sector or like-minded sectors that specialise in high-value, low-frequency purchases.
  • Exceptional organisational skills with a keen eye for detail.
  • Proficiency in time and project management, prioritisation, and multitasking.
  • A passion for storytelling and content creation, combined with a keen eye for detail.
  • Results-driven and open-minded.
  • Someone who loves being part of a great team and shaping a positive team culture.
  • Supporting our 'test and learn' approach to optimise communication effectiveness.
  • Liaise with cross-functional teams on promotional plans in order to convert, reactivate, and retain customers.

Technical Skills & Knowledge:

  • Solid experience using CRM platform SuiteCRM and DotDigital (or equivalent) with HTML editing skills in Drupal and/or Email platforms.
  • Excel, PowerPoint, and Word competency.
  • Mac user/DTP use (Adobe suite etc.).
  • CMS user.
  • Understanding of content performance metrics and the ability to use analytics tools to make data-driven decisions.

Experience & Track Record:

  • Demonstrable experience in customer lifecycle marketing, including customer retention strategies, project management, and CRM.
  • Line management experience.
  • Strong experience in the travel industry is advantageous.

Benefits:

  • 25 days holiday + bank holidays. Option to purchase 5 days holiday as extra.
  • Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).
  • Life Assurance x 2 salary.
  • Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc.).
  • Modern, friendly, casual, upbeat office atmosphere.
  • Free on-site gym & shower facilities.
  • Free parking within a 10-minute walk from the office.
  • Office secure bike storage.
  • Great office location in Brighton Marina.
  • Highly preferential holiday deals (70% discount + additional discount for children).
  • Remote working options.
  • Office kitchen/bar – Coffee & tea making facilities.
  • Office pool table & darts board.
  • Daily fruit basket.
  • Free drinks fridge & snacks.
  • Cycle to work & Tech scheme (salary sacrifice).

  • Customer Experience Manager

    5 days ago

    Brighton, Brighton and Hove, United Kingdom Neilson Active Holidays Full time

    Customer Marketing Manager RoleWe are seeking an experienced Customer Marketing Manager to join our team at Neilson Active Holidays. This role will require you to work closely with the Head of Direct Marketing to develop and implement a strategy to improve the customer lifecycle journey.Key Responsibilities:Manage email and SMS production, as well as...

  • Customer Experience Manager

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Neilson Active Holidays Full time

    Job Title: Marketing Strategist - Customer LifecycleWe are seeking a highly skilled Marketing Strategist - Customer Lifecycle to join our team at Neilson Active Holidays. As a key member of our marketing team, you will be responsible for developing and implementing strategies to improve the customer lifecycle journey.Key Responsibilities:Work with the Head...

  • Customer Experience Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom M Group Services Full time

    About The RoleM Group Services is proud to announce a new opportunity within our Southern Water Services framework, part of a transformative £3.7 billion capital delivery programme set to revolutionise water and wastewater management for potentially a 12-year framework (7+5).As Southern Water's Infrastructure Strategic Delivery Partner for Clean &...

  • Customer Experience Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom M Group Services Full time

    About The RoleM Group Services is proud to announce a new opportunity within our Southern Water Services framework, part of a transformative £3.7 billion capital delivery programme set to revolutionise water and wastewater management for potentially a 12-year framework (7+5).As Southern Water's Infrastructure Strategic Delivery Partner for Clean &...

  • Customer Experience Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    Electric Car Leasing SpecialistWe are seeking a skilled Customer Operations Specialist to join our team at Octopus Energy, a pioneering company in the electric vehicle industry. As an Electric Car Leasing Specialist, you will play a crucial role in delivering our mission to make zero-carbon driving seamless for individuals and businesses.About the RoleThis...

  • Customer Experience Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    Electric Car Leasing SpecialistWe are seeking a skilled Customer Operations Specialist to join our team at Octopus Energy, a pioneering company in the electric vehicle industry. As an Electric Car Leasing Specialist, you will play a crucial role in delivering our mission to make zero-carbon driving seamless for individuals and businesses.About the RoleThis...

  • Customer Experience Supervisor

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abm. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...

  • Customer Experience Supervisor

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abm. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...

  • Customer Experience Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    Electric Car Leasing SpecialistWe are seeking a skilled Customer Operations Specialist to join our team at Octopus Energy, a pioneering company in the electric vehicle industry. As an Electric Car Leasing Specialist, you will play a crucial role in delivering our mission to make zero-carbon driving seamless for individuals and businesses.About the RoleThis...

  • Customer Experience Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    Electric Car Leasing SpecialistWe are seeking a skilled Customer Operations Specialist to join our team at Octopus Energy, a pioneering company in the electric vehicle industry. As an Electric Car Leasing Specialist, you will play a crucial role in delivering our mission to make zero-carbon driving seamless for individuals and businesses.About the RoleThis...

  • Customer Experience Supervisor

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abm. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...

  • Customer Experience Supervisor

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abm. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...

  • Customer Experience Specialist

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences throughout the entire customer journey.Key ResponsibilitiesWork closely with colleagues across the business to...

  • Customer Experience Specialist

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences throughout the entire customer journey.Key ResponsibilitiesWork closely with colleagues across the business to...

  • Customer Experience Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About UsWe're Octopus Energy, a pioneering energy supplier transforming industries and improving lives. Our mission is to make it seamless for individuals and businesses to transition to zero-carbon driving.This role is part of our Customer Operations team, focusing on delivering exceptional customer experiences. As a Customer Experience Specialist, you'll...

  • Customer Experience Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About UsWe're Octopus Energy, a pioneering energy supplier transforming industries and improving lives. Our mission is to make it seamless for individuals and businesses to transition to zero-carbon driving.This role is part of our Customer Operations team, focusing on delivering exceptional customer experiences. As a Customer Experience Specialist, you'll...

  • Customer Experience Advisor

    1 month ago

    Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Brighton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Advisor

    1 month ago

    Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Brighton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Director

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Store Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to join our team at Outdoor and Cycle Concepts Ltd. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth in our stores.Key Responsibilities:Lead and motivate a team of...

  • Customer Experience Director

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Store Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to join our team at Outdoor and Cycle Concepts Ltd. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth in our stores.Key Responsibilities:Lead and motivate a team of...