Customer Operations Specialist

3 days ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Operations Specialist. As a key member of our operations team, you will play a critical role in supporting the successful roll-out of our renewable energy technologies.

Key Responsibilities
  • Provide exceptional customer service and support to customers throughout their journey, from initial enquiry to installation.
  • Work closely with our survey and installation teams to ensure a seamless customer experience.
  • Develop and maintain a deep understanding of our renewable energy technologies and be able to effectively communicate their benefits to customers.
  • Collaborate with cross-functional teams to identify and resolve customer issues in a timely and efficient manner.
  • Contribute to the development and implementation of process improvements to enhance customer satisfaction and operational efficiency.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Ability to adapt to changing priorities and deadlines.
  • Knowledge of renewable energy technologies and their applications.
  • Experience in a customer-facing role, preferably in the energy or technology sector.
What We Offer
  • A competitive salary of £27,300.
  • A comprehensive benefits package, including share options in Octopus Energy Group.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to be part of a unique and innovative company, shaping the future of the energy industry.


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