Arrears Resolution Advisor
5 days ago
Role Overview
Collections Advisors work closely with customers in early arrears to agree affordable repayments and help them recover financially. As an experienced Collections Advisor, you will excel at listening, explaining things clearly, and taking ownership of each customer's needs.
Our approach prioritizes empathy and understanding, ensuring every customer feels valued after the call. You will have the opportunity to develop your skills through comprehensive training and contribute to the success of our team.
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Arrears Resolution Expert
1 week ago
Cardiff, Cardiff, United Kingdom V12 Retail Finance Full timeAre you passionate about delivering exceptional customer service and making a positive impact? Do you thrive in a dynamic environment where no two days are the same? We're seeking a skilled collections advisor to join our team at V12 Retail Finance. As an expert in arrears resolution, you'll work closely with customers to agree on affordable repayment plans,...
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Arrears Recovery Advisor
1 week ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeWe are looking for a highly motivated Arrears Recovery Advisor to join our team at Secure Trust Bank PLC. As a Collections Advisor, you will work closely with customers who are in early arrears to help bring their accounts back into good health.The successful candidate will have excellent communication skills, be able to explain complex information in a...
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Arrears Management Agent
7 days ago
Cardiff, Cardiff, United Kingdom The Recruiters Room Full timeJob Title:Arrears Management AgentAbout the Company:We are a leading mortgage lender dedicated to helping people achieve homeownership. Our commitment to excellence has driven our remarkable growth over the past four years, and we are now seeking talented individuals to join our team as Arrears Management Agents.Job Summary:This is a great opportunity for...
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Account Resolution Advisor
1 week ago
Cardiff, Cardiff, United Kingdom Spectrum Fibre Limited TA Ogi Full timeWe are seeking an Account Resolution Advisor to join our team at Spectrum Fibre Limited T/A Ogi. This role involves managing billing queries and processes to ensure first-time resolution where possible.About the CompanySpectrum Fibre Limited T/A Ogi is a leading Welsh telco with big ambitions. We're a network builder and operator bringing full-fibre services...
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FCA Regulated Debt Collector
7 days ago
Cardiff, Cardiff, United Kingdom CV-Library Full timeJob Title: Mortgage Arrears Resolution AgentJob Type: Full-timeLocation: RemoteAbout Our CompanyWe are a leading provider of financial services and we pride ourselves on our commitment to excellence and customer satisfaction.Job SummaryWe are seeking a highly skilled and experienced Mortgage Arrears Resolution Agent to join our team. As a key member of our...
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Senior Legal Advisor
1 week ago
Cardiff, Cardiff, United Kingdom TSR-Legal Full timeSr. Legal Advisor Wanted: Join TSR-Legal's Top Team!We are seeking a Senior Legal Advisor to join our team as a Dispute Resolution Partner/Legal Director.This role offers an exciting opportunity for a seasoned professional to lead our dispute resolution practice in Bristol and Cardiff and contribute to the growth of our top 100 firm office.The ideal...
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Customer Collections Advisor
1 week ago
Cardiff, Cardiff, United Kingdom V12 Retail Finance Full timeWe're excited to introduce a new opportunity within our team at V12 Retail Finance. As a Customer Collections Advisor, you'll play a vital role in helping customers in early arrears get back on track. With a focus on fairness and ethics, our approach prioritizes building strong relationships with our customers, providing them with tailored solutions to meet...
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Senior Financial Services Advisor
4 days ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank Full timeAbout the RoleWe are seeking a highly skilled Senior Financial Services Advisor to join our team. As a Collections Executive, you will work closely with customers who are in early arrears to help bring their accounts back into good health. This is a customer contact role with potential and multiple specialist career paths within the business.Key...
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Litigation Debt Collection Advisor
1 week ago
Cardiff, Cardiff, United Kingdom The Recruiters Room Full timeAbout the RoleWe are looking for a highly motivated and experienced Litigation Debt Collection Advisor to join our team. As a Remote Mortgage Account Resolution Expert, you will be responsible for resolving mortgage disputes and negotiating settlements with customers.Key Responsibilities:Resolve mortgage disputes through effective communication and...
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Collections Expert
6 days ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleThis is an exciting opportunity to join our team as a Collections Advisor, working closely with customers who are in early arrears to help bring their accounts back into good health.Key ResponsibilitiesTo work closely with customers to agree affordable and sustainable repayment plansTo have empathy and understanding when communicating with...
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Senior HR Advisor
7 days ago
Cardiff, Cardiff, United Kingdom Simply Group Full timeSouth Wales Police is committed to delivering exceptional service to its community, and we are seeking a highly skilled HR Professional to join our team as a HR Business Partner – Case Management. This role offers a unique opportunity to make a real difference in the lives of our employees and the community we serve.About the Job:The successful candidate...
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Customer Account Specialist
1 week ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeA customer-focused Customer Account Specialist is needed to join our growing team at Secure Trust Bank PLC. As a Collections Advisor, you will work closely with customers who are in early arrears to help bring their accounts back into good health.The ideal candidate will have excellent communication skills, be able to explain complex information in a clear...
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Contact Centre Operations Manager
3 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeKey ResponsibilitiesLead, coach, and develop a team of Customer Service Advisors in delivering outstanding customer serviceIdentify skills gaps and potential process improvements to increase performance of your team and the service provided to our customersSupport Advisors with handling challenging situations and take ownership of complaint resolution where...
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Financial Services Specialist
1 week ago
Cardiff, Cardiff, United Kingdom V12 Retail Finance Full timeAt V12 Retail Finance, we're a fast-growing company seeking customer-focused individuals to help customers in early arrears achieve financial recovery. Our goal is to provide an exceptional experience for our customers, and we're looking for like-minded professionals who can excel at this role.About the RoleThis position involves working closely with...
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Expert HR Advisor for Business Growth
4 weeks ago
Cardiff, Cardiff, United Kingdom Healthy HR Consultancy Full timeAbout the RoleWe are seeking a seasoned Human Resources Consultant to join our team at Healthy HR Consultancy.This is an exciting opportunity to work with businesses across various sectors, providing expert guidance and support on HR matters.Key Responsibilities:HR Advisory & Consulting: Offer strategic advice on employee relations, performance management,...
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Technical Consultant
1 month ago
Cardiff, Cardiff, United Kingdom RedChair Recruitment Full timeRedChair Recruitment is currently seeking an experienced Advanced Technical Advisor to join their team in London or Killarney, County Kerry. In this role, you will be responsible for providing advanced technical support and guidance to the team. Your expertise in troubleshooting complex IT issues will be invaluable in helping the team deliver exceptional...
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Night Shift Customer Advocate
4 weeks ago
Cardiff, Cardiff, United Kingdom Capital On Tap Full timeWelcome to Capital On Tap, where our mission is to deliver exceptional customer service from our office in the heart of Cardiff's city centre.We're seeking an experienced professional with excellent communication and problem-solving skills to fill the role of Nighttime Support Advisor. As a key member of our team, you will play a vital role in ensuring...
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Employee Experience Manager
2 days ago
Cardiff, Cardiff, United Kingdom Yolk Recruitment Full timeJob SummaryWe're seeking a skilled HR Advisor to play a key role in delivering our people strategy. This role involves supporting managers with employee relations, recruitment, training, and data-driven decision-making.Key Responsibilities:Employee Relations: advise managers on policies, grievances, and absence managementRecruitment: support hiring managers...
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Arrears Executive
7 months ago
Cardiff, United Kingdom Tandem Bank Full time**Job Title**:Collections Advisor/Arrears Executive **Working Pattern**: Contractual hours will include Monday to Saturday between 8am to 7pm. However, operationally our opening hours are currently 8am to 4pm (with a 45 minute lunch break). Any additional hours worked is factored into the departmental Rota and /or lieu or paid in overtime. **Salary**:...
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Mortgage Services Arrears Consultant
6 months ago
Cardiff, United Kingdom Fleet Mortgages Full time**Job Title**:Mortgage Services Arrears Consultant **Location**: Cardiff - with hybrid working **Salary**:£30,000 - £35,000 **About Fleet Mortgages** Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market. We have recently gone through a period of growth and currently have an opportunity for a Mortgage Services Arrears...
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Mortgage Services Arrears Consultant
7 months ago
Cardiff, United Kingdom Personnel Selection Full timeWe are a major specialist in the Buy to Let Mortgage market and due to our continued success, we are now seeking Mortgage Services Arrears Consultants to join our team in Cardiff. This role is to provide full customer service for our loans customers from the day of completion all the way to redemption, with a specialism in handling arrears cases. We offer a...
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Customer Operations Advisor
6 months ago
Cardiff, United Kingdom Tandem Bank Full time**Job Title**:Customer Operations Advisor **Working Pattern**: Monday to Friday, 9am to 5pm (with a 45-minute lunch break). Contractual hours will state Monday to Saturday between 8am to 7pm. **Salary**: up to £24,000 dependent on experience and up to 20% bonus and benefits **Location**: Cardiff, hybrid working **At Tandem, we're not just a bank; we're a...
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Collections Advisor
6 months ago
Cardiff, United Kingdom Tandem Bank Full time**Job Title**:Collections Advisor **Working Pattern**: Contractual hours will include Monday to Saturday between 8am to 7pm. However, operationally our opening hours are currently 8am to 4pm (with a 45 minute lunch break). Any additional hours worked is factored into the departmental rota and /or lieu time is given. **Salary**: up to £27,000 bonus and...
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Collections Advisor
6 months ago
Cardiff, United Kingdom Brook Street Full time**Customer Collections Advisor, Motor Collections Department (Hybrid)** **Job type: Full Time Permanent** **Start date: 29th April** **Location: Central Cardiff** **Hours: 35 hours per week. Shifts between 8am - 7pm Monday to Friday and 8am - 12pm Saturdays (1 in 3)** **Competitive salary and annual bonus: Starting from £25,000...
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Collections Advisor
7 months ago
Cardiff, United Kingdom V12 Retail Finance Full timeAt V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. **What's on Offer** We are looking for individuals who wish to grow their...
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Collections Advisor
6 months ago
Cardiff, United Kingdom Brook Street Full timeSalary between £25,000 and £32,000 based on experience 35hrs per week, hybrid (2 days in the office per week) **Shifts between**: 8am - 7pm Mon to Fri 8am - 12pm Sat (1 in 3) Financial business based in Cardiff City Centre. start date TBC **The role will involve, but not be limited to the following**: You will make a real difference to our vulnerable...
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HR Advisor
1 month ago
Cardiff, United Kingdom CV-Library Full timeThis role of HR Advisor offers an exciting opportunity to contribute to the HR Team of a leading company in the industrial sector. The successful candidate will have a strong foundation in Human Resources with excellent communication and problem-solving skills. Client Details Our client is a high-profile player in the Industrial industry with a workforce...
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Customer Support Advisor
7 months ago
Cardiff, United Kingdom Yolk Recruitment Full time**Client Support Advisor** Yolk Recruitment is collaborating closely with a thriving and innovative software company located in Cardiff. We are on the lookout for a personable Customer Service Advisor to become a valuable addition to their team. With the company's ongoing growth, we're actively seeking enthusiastic customer service advisors who are excited...
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Resident Advisor
7 months ago
Cardiff, United Kingdom Fresh Student Living Full timeHere at Fresh we are excited to be recruiting for a Resident Advisor for Bridge Street Exchange. Our Cardiff city-centre student living has unbeatable views and amazing social spaces. With a games room, karaoke room, gym, courtyard and roof terrace, discover magic and a warm welcome. This exciting position offers full time hours working Monday to Friday,...
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HR Advisor
6 months ago
Cardiff, United Kingdom SRK Consulting Full timeSRK Consulting (UK) Ltd is an independent, international consulting practice, providing globally integrated consulting services to the mining and natural resources sector. This is a new opportunity for a HR Advisor to join our busy HR Team. Our global employee-owned company operates within the UK, Finland, Sweden and Kazakhstan and can offer a fast-paced...
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Resident Service Advisor
7 months ago
Cardiff, United Kingdom Amber Full time**Salary is £23,500 rising to £24,500 upon successful passing of probation.** Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth against a...
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People Advisor
6 months ago
Cardiff, United Kingdom Veezu Full time**About Veezu** Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers. Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience...
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Contact Centre Advisor
7 months ago
Cardiff, United Kingdom Maximus Services, LLC Full time**Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...
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Self Employed Field Debt Collection Officer Part
7 months ago
Cardiff, United Kingdom Mercia Utility Services Ltd Full timeMercia Utility Services Ltd work on behalf of utility companies, and we are currently recruiting Self Employed Resolution Officers to join our existing field team and cover Cardiff and surrounding area. The position would ideally fit around another job similar to this. Job Summary: You will be visiting commercial and domestic properties to establish: -...
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Resident Service Advisor
7 months ago
Cardiff, United Kingdom Amber Full time**Description**: **Salary is £23,500 rising to £24,500 upon successful passing of probation.** Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth...
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Contact Centre Advisor
7 months ago
Cardiff, United Kingdom MAXIMUS Full timeIntroduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...
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Customer Care Advisor
3 weeks ago
Cardiff, United Kingdom Spectrum Fibre Limited TA Ogi Full timeBilling Advisor – £24,000 – Cardiff (Hybrid) Ogi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full-fibre services to communities across South Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor. Backed...
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Billing Advisor
7 days ago
Cardiff, United Kingdom Spectrum Fibre Limited TA Ogi Full timeOgi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full-fibre services to communities across South Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor. Backed by multimillion-pound private investment, we’re...