Resident Advisor

5 months ago

Cardiff, United Kingdom Fresh Student Living Full time

Here at Fresh we are excited to be recruiting for a Resident Advisor for Bridge Street Exchange. Our Cardiff city-centre student living has unbeatable views and amazing social spaces. With a games room, karaoke room, gym, courtyard and roof terrace, discover magic and a warm welcome.

This exciting position offers full time hours working Monday to Friday, between the hours of 9am to 7pm (37.5 hours per week) where you’ll be working in an exciting, collaborative, people-first environment. You will act as the first point of contact for resident and prospective resident enquiries providing exceptional administrative support to ensure that the property runs smoothly and the residents feel supported.

If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading

As with all the members of our accommodation teams, as Resident Advisor you are responsible for delivering a 5* service to our customers. Key responsibilities of the role include:

- Organising events and open days for prospective and current residents.
- Covering the main reception during office hours, this will include sorting the mail.
- Be the face of Fresh for residents Liaising with them on a regular basis making sure that residents feel supported and valued.
- Undertaking viewings with potential residents, providing them with the up-to-date information relevant to their query.
- Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements.
- Receiving and processing payments, and monitoring / chasing rent arrears when necessary.
- Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations.
- Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.

The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.

About you

We’re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You’ll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we’re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload.

About fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in

Why work for fresh?

In return for your hard work and dedication, we can offer you some extensive benefits which include 25 days annual leave plus bank holidays, a range of benefits including exclusive shopping discounts, healthcare cashback scheme and a contributory pension scheme.

  • Resident Service Advisor

    5 months ago

    Cardiff, United Kingdom Amber Full time

    **Salary is £23,500 rising to £24,500 upon successful passing of probation.** Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth against a...

  • Resident Service Advisor

    5 months ago

    Cardiff, United Kingdom Amber Full time

    **Description**: **Salary is £23,500 rising to £24,500 upon successful passing of probation.** Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth...

  • Resident Service Advisor

    5 months ago

    Cardiff, United Kingdom Amber Full time

    **Description**: As a Resident Services Advisor within our Community Utilities department, you are the front line of our business and an ambassador of our brand. You will naturally love to help people and fixing problems is second nature to you. Your primary role will be to handle all inbound customer contact and provide a focused and friendly service with...

  • HSE Advisor

    2 months ago

    Cardiff, Cardiff, United Kingdom Integrate Engineering Resources Ltd. Full time

    About the Role:We are seeking a highly skilled HSE Advisor to join our team at Integrate Engineering Resources Ltd. as a key member of our Health and Safety department.The successful candidate will be responsible for supporting the regional site management team across all operational sites by conducting inspections and audits, producing reports of findings,...

  • HSE Advisor

    2 months ago

    Cardiff, Cardiff, United Kingdom Integrate Engineering Resources Ltd. Full time

    About the Role:We are seeking a highly skilled HSE Advisor to join our team at Integrate Engineering Resources Ltd. as a key member of our Health and Safety department.The successful candidate will be responsible for supporting the regional site management team across all operational sites by conducting inspections and audits, producing reports of findings,...

  • Health and Safety Advisor

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Integrate Engineering Resources Ltd. Full time

    The Role:We are seeking a highly skilled Health and Safety Advisor to join our team at Integrate Engineering Resources Ltd. The successful candidate will be responsible for supporting the regional site management team across all operational sites by conducting inspections and audits, producing reports of findings, advising management and craftsmen teams of...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Amber Full time

    **Description**: As a Resident Services Advisor for Community Utilities, you are the front line of our business and an ambassador of our brand. You will naturally love to help people and fixing problems is second nature to you. You’ll bring your personal style to all customer conversations, provide excellent service and ask the right questions to ensure...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Amber Full time

    **Description**: As a Resident Services Advisor for Community Utilities, you are the front line of our business and an ambassador of our brand. You will naturally love to help people and fixing problems is second nature to you. You’ll bring your personal style to all customer conversations, provide excellent service and ask the right questions to ensure...

  • Customer Service Advisor

    2 weeks ago

    Cardiff, United Kingdom Amber Full time

    DescriptionAs a Customer Services Advisor within our Community Utilities department, you are the front line of our business and an ambassador of our brand. You will naturally love to help people and fixing problems is second nature to you.  Your primary role will be to handle all inbound customer contact and provide a focused and friendly service with a...

  • Care and Support Professional

    1 week ago

    Cardiff, Cardiff, United Kingdom McCarthy and Stone Full time

    About the Role:As a Care & Support Assistant at McCarthy Stone, you will provide exceptional care and support to our residents, enabling them to live their later years to the fullest. Your duties will include delivering housekeeping and domestic support across the estate, including apartment cleans, and supporting residents to participate in activities that...

  • Administrator

    5 months ago

    Cardiff, United Kingdom McCarthy Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused **Administrator** to play a vital role at our **Llys Isan **development in **Llanishen**, **North Cardiff. **We are ideally looking for someone that has experience of rota planning. Built in 2019 and consisting of 49 apartments, Llys Isan was built for the over 70's in mind that may, or...

  • Care and Support Professional

    2 months ago

    Cardiff, Cardiff, United Kingdom McCarthy and Stone Full time

    {"title": "Care and Support Role", "subtitle": "Make a difference in the lives of older people", "content": "McCarthy Stone is seeking a dedicated Relief Care and Support Assistant to provide exceptional care and support to our residents at Thomas Court estate in Cardiff.As a Relief Care and Support Assistant, you will be responsible for delivering...

  • Care and Support Professional

    2 months ago

    Cardiff, Cardiff, United Kingdom McCarthy and Stone Full time

    {"title": "Care and Support Role", "subtitle": "Make a difference in the lives of older people", "content": "McCarthy Stone is seeking a dedicated Relief Care and Support Assistant to provide exceptional care and support to our residents at Thomas Court estate in Cardiff.As a Relief Care and Support Assistant, you will be responsible for delivering...

  • Relief Housekeeping Support Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom McCarthy and Stone Full time

    Join Our Team as a Relief Housekeeping Support Specialist McCarthy Stone is seeking a dedicated Relief Housekeeping Support Specialist to become a vital part of our esteemed team. Compensation: £11.44 per hour Working Hours: To be determined with your supervisor Employee Benefits: 28 days of paid leave, including public holidays (pro-rated for part-time or...

  • Relief Housekeeping Support Specialist

    3 months ago

    Cardiff, Cardiff, United Kingdom McCarthy and Stone Full time

    Join Our Team as a Relief Housekeeping Support Specialist McCarthy Stone is seeking a dedicated Relief Housekeeping Support Specialist to become a vital part of our esteemed team. Compensation: £11.44 per hour Working Hours: To be determined with your supervisor Employee Benefits: 28 days of paid leave, including public holidays (pro-rated for part-time or...

  • Bank Care Assistant

    4 months ago

    Cardiff, United Kingdom Linc Cymru Full time

    Bank Care Assistant £13.02 per hour Ty Coch Nursing Home, Cardiff, CF14 5UW Are you looking for a rewarding job? Do you want to make a real difference to our residents’ lives? The opportunity: Care Assistant, Carer, Healthcare Assistant, friend, advisor, coachthe list goes on. This is one of the most rewarding roles out there and could the first step...

  • Care Assistant

    5 months ago

    Cardiff, United Kingdom Linc Cymru Full time

    Care Assistant - Day shifts £12per hour 38.5 hours per week Ty Coch Nursing Home, Cardiff, CF14 5UW Are you looking for a rewarding job? Do you want to make a real difference to our residents’ lives? The opportunity: Care Assistant, Carer, Healthcare Assistant, friend, advisor, coachthe list goes on. This is one of the most rewarding roles out there...

  • Care Assistant

    4 months ago

    Cardiff, United Kingdom Linc Cymru Full time

    Care Assistant - Night shifts Penylan Nursing Home, Cardiff, CF23 5YG £11.48 - 11.60 per hour (depending on qualifications) 38.5 hours per week Are you looking for a rewarding job? Do you want to make a real difference to our residents’ lives? The opportunity: Care Assistant, Carer, Healthcare Assistant, friend, advisor, coachthe list goes on. This...

  • Care Assistant

    5 months ago

    Cardiff, United Kingdom Linc Cymru Full time

    Care Assistant - Day shifts Penylan Nursing Home, Cardiff, CF23 5YG £10.90 - £11.04 per hour 38.5 hours per week Are you looking for a rewarding job? Do you want to make a real difference to our residents’ lives? The opportunity: Care Assistant, Carer, Healthcare Assistant, friend, advisor, coachthe list goes on. This is one of the most rewarding...

  • Relief Domestic Support Professional

    4 days ago

    Cardiff, Cardiff, United Kingdom McCarthy and Stone Full time

    About the Role:As a Relief Domestic Assistant at McCarthy Stone, you will provide domestic support and housekeeping services to our homeowners, including laundry, cleaning, and communal area maintenance. You will also support in the Bistro or Restaurant during service times and offer lifestyle services to our residents, such as chaperoning appointments and...