Resident Service Advisor

6 months ago


Cardiff, United Kingdom Amber Full time

**Description**:
**Salary is £23,500 rising to £24,500 upon successful passing of probation.**

Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth against a backdrop of considerable change within the sector.

As a Resident Services Advisor for Community Utilities, you are the front line of our business and an ambassador of our brand. You will naturally love to help people and fixing problems is second nature to you.

Your primary role will be to handle all inbound customer contact and provide a focused and friendly service with a strong ‘first time resolution’ mentality. This is a fast-paced job role handling a range of customer enquiries and escalations including payment issues, billing, and general service complaints.

**What will you be doing?**:

- Complaints management
- Appropriate escalation and follow through to ensure resolution
- Liaising with resident site teams to resolve issues
- Administering customer accounts following all relevant regulations e.g. GDPR, PCI
- Achieving productivity and quality targets

**What does good look like?**:

- A positive attitude and strong work ethic
- Excellent verbal and written communication
- Excellent interpersonal skills - building excellent rapport
- Managing high volume inbound communications, via multiple channels
- Great with detail and a passion for getting things done first time
- Proactive with a passion for helping people and finding solutions
- A team player who is keen to keep learning
- Active listening skills

**Why Choose Amber?**:
Joining an incredible group of people, all on a journey to save the planet, why not? But reallythe biggest reason people choose stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits packageand not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants
- Private medical care
- Birthday day off
- Income protection
- Monthly, quarterly and annual social events
- Enhanced primary and secondary caregiver scheme
- Loyalty vouchers

**About Amber**:
Amber grew from the belief that the utilities industry was ready for change. That businesses being overcharged and underserved by their consultants deserved better.

So we dedicated ourselves to providing a genuine alternative - and set about becoming a partner businesses could trust to look after their best interests.



  • Cardiff, United Kingdom Amber Full time

    **Salary is £23,500 rising to £24,500 upon successful passing of probation.** Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth against a...

  • Resident Advisor

    6 months ago


    Cardiff, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for Bridge Street Exchange. Our Cardiff city-centre student living has unbeatable views and amazing social spaces. With a games room, karaoke room, gym, courtyard and roof terrace, discover magic and a warm welcome. This exciting position offers full time hours working Monday to Friday,...


  • Cardiff, United Kingdom Amber Full time

    **Description**: As a Resident Services Advisor within our Community Utilities department, you are the front line of our business and an ambassador of our brand. You will naturally love to help people and fixing problems is second nature to you. Your primary role will be to handle all inbound customer contact and provide a focused and friendly service with...


  • Cardiff, United Kingdom Urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant for our luxurious BTR site!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and...

  • Service Advisor

    7 months ago


    Cardiff, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Cardiff, CF11** **£29,292 pa + bonus, OTE £33,600 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8am to 12pm** **Renault Cardiff seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on the Penarth Road (CF11). Previous dealership service...

  • Service Advisor

    6 months ago


    Cardiff, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor required in Cardiff.** - £28,000 starting basic salary with Saturdays paid additionally at time and a half on top! - Access to multiple performance-based bonus providing additonal earnings of up to £5,000 per annum PLUS the selling of service plans. - Monday to Friday 8:00am-6:00pm with 1 in 3 Saturdays 8:00am-12:00pm paid at time and a...

  • Senior Service Advisor

    7 months ago


    Cardiff, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Citroen Cardiff** **Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Service Advisor

    6 months ago


    Cardiff, United Kingdom Wessex Garages Full time

    **Service Advisor Vacancy** We are currently recruiting for a new Service Advisor to help us keep our Penarth Road - Cardiff branch running smoothly. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm...

  • Senior Service Advisor

    6 months ago


    Cardiff, United Kingdom Evans Halshaw Vauxhall Citroen Full time

    **Senior Service Advisor** **Evans Halshaw Vauxhall Citroen Cardiff** **Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Service Advisor

    7 months ago


    Cardiff, United Kingdom Mikkelson Automotive Recruitment Full time

    Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. Your primary goal will be to assist customers with their vehicle service needs and ensure their...


  • Cardiff, United Kingdom Amber Full time

    **Description**: As a Resident Services Advisor for Community Utilities, you are the front line of our business and an ambassador of our brand. You will naturally love to help people and fixing problems is second nature to you. You’ll bring your personal style to all customer conversations, provide excellent service and ask the right questions to ensure...

  • Service Advisor

    6 months ago


    Cardiff, United Kingdom Wessex Garages Full time

    Reference Number - 0123445567567 - Location Penarth Road, Cardiff- Salary Up to £27,000**Service Advisor Vacancy**: We are currently recruiting for a new Service Advisor to help us keep our Penarth Road - Cardiff branch running smoothly. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all...

  • Service Advisor

    6 months ago


    Cardiff, United Kingdom Wessex Garages Full time

    **Service Advisor Vacancy** We are currently recruiting for a new Service Advisor to help us keep our Penarth Road - Cardiff branch running smoothly. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm...

  • Hgv Service Advisor

    6 months ago


    Cardiff, United Kingdom Accord Resourcing Full time

    **HGV Service Advisor needed** **£26 000 - £28 000 per annum** **Cardiff** Our client, the largest independent top brand Truck Distributor, is seeking for a Service Advisor to join their team. **Role**: HGV Service Advisor **Salary**: £26000 - £28000 per annum **Hours**: Monday - Friday 42.5 Hours 08.00am-17.30pm (inclusive of a 60-minute unpaid...

  • Service Advisor

    4 weeks ago


    Cardiff, United Kingdom Holt Recruitment Ltd Full time

    Job Title: Service Advisor – Customer Service ExcellenceLocation: CardiffSalary: Up to £30,000 basic + up to £7,200 bonus potentialAbout the Role:We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff. Ideal for someone with a customer service background who’s passionate about exceeding expectations and...

  • Service Advisor

    2 months ago


    Cardiff, United Kingdom CV-Library Full time

    Job Title: Service Advisor – Customer Service Excellence Location: Cardiff Salary: Up to £30,000 basic + up to £7,200 bonus potential About the Role: We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff. Ideal for someone with a customer service background who’s passionate about...

  • Service Advisor

    6 months ago


    Cardiff, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at BMW Sytner Cardiff. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at...

  • Service Advisor

    6 months ago


    Cardiff, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Cardiff. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...


  • Cardiff, United Kingdom Hmrc Full time

    Would you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...


  • Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...