Service Advisor

4 months ago

Cardiff, United Kingdom Wessex Garages Full time

**Service Advisor Vacancy**

We are currently recruiting for a new Service Advisor to help us keep our Penarth Road - Cardiff branch running smoothly.

**About the role**

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

**Day-to-day duties**
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**Essential skills**
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

**Nice to have (but not essential)**
- Experience of upselling products or services is desirable.

**Please note** **driving licence checks will be carried out during the recruitment process**

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: VAN0330

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