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Service Advisor

2 months ago

Cardiff, Cardiff, United Kingdom Sytner Group Full time

About the Role

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner BMW Cardiff. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.

Your key responsibilities will include:

  • Informing and consulting with customers on vehicle servicing and maintenance
  • Liaising with technicians and workshop control to ensure timely vehicle readiness
  • Providing expert advice on our products and services to customers
  • Building strong relationships with customers to understand their needs and preferences

About You

We welcome applications from individuals with a willingness to learn and progress. As a Service Advisor, you will receive comprehensive training through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW.

Key skills and qualifications include:

  • Excellent organisational and administrative skills
  • Good attention to detail and ability to multitask
  • Strong customer service background and ability to build rapport with customers
  • Working knowledge of Kerridge or similar systems (desirable)

Why Sytner?

Sytner Group offers a competitive benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, and opportunities for career development and recognition of long service.

We are committed to creating an inclusive and equitable environment where everyone feels valued and respected. We welcome applications from individuals from diverse backgrounds and encourage you to ask for changes or adjustments to the recruitment process if needed.