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Welsh Speaking Customer Service Advisor

1 month ago

Cardiff, Cardiff, United Kingdom City & Guilds Group Full time
Customer Service Advisor (Welsh Speaking)

We are seeking a highly skilled and motivated Welsh speaking Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers via telephone and email.

Key Responsibilities:
  • Provide first-time resolution to customer inquiries and issues
  • Communicate effectively with customers in Welsh and English
  • Work collaboratively with colleagues to resolve complex customer issues
  • Meet and exceed customer service targets and KPIs
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to comprehensive training and development programs
Requirements:
  • Fluent Welsh and English language skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.