Customer Service Representative

4 weeks ago


Cardiff, Cardiff, United Kingdom Transport for Wales Full time
Equal Opportunities

At Transport for Wales, we value diversity, which makes us stronger, helps us understand our customers better, and enables us to make better decisions and be more innovative. Every individual brings their unique perspective, and we're building a diverse team that mirrors the communities we serve. We're committed to being one of Wales' leading inclusive employers, creating an inclusive transport network that everyone in Wales can be proud of.

Our Mission

We're transforming transport in Wales, making it fit for the future, whether it's rail, bus, walking, or cycling. We want to inspire a nation to change the way it travels, ensuring we all travel more sustainably, and help combat the climate emergency we're facing.

Role Responsibilities

As a Customer Service Advisor, you'll deliver a positive and friendly approach to key customer-facing roles within our busy multimodal operation. You'll be responsible for providing a high standard of service that exceeds our customers' expectations, ensuring a seamless process of communication and support throughout their journey.

Your Key Responsibilities:

  • Assisting customers in buying tickets at our booking offices
  • Checking customer tickets as they pass through ticket gate barriers
  • Working on platforms, responsible for the safe dispatch of trains
  • Working at our busy Bus Interchange, assisting customers on their journey

Requirements

We're looking for someone who can deliver excellent front-line customer service, is a strong communicator with both verbal and written skills, and able to make decisions in a confident manner. You'll also need to be able to deal appropriately with difficult situations and remain calm, comfortable working within strict procedures, and able to work as part of a team or independently. As a transport operating company, we're there for our customers whenever they need to travel, so you'll need to be happy to work a variety of shifts, including bank holidays and weekends.

Welsh Language Skills

While not essential for this role, the ability to speak and write Welsh would be a great addition to your application. We support and promote the use of the Welsh Language and encourage our employees to develop and improve their skills. Personal development opportunities are available, including online learning, classroom courses, and funding for local community courses.



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